DESCUENTO LECTORES

Comcast Rings Out 2014 With Yet Another Tape-Recorded Customer Service Disaster

It’s been a bad year for Comcast’s customer service image — probably not what the company wants to hear when it’s trying to convince federal regulators to let it swallow up millions of Time Warner Cable customers — and while many consumers are taking this week off from work, the folks at Kabletown know that bad service doesn’t take a holiday.


The latest customer service debacle comes to us via the above YouTube clip, in which a Comcast customer tries to figure out why he’s not getting the broadband package he was promised only months earlier.


See, after a few months of getting Comcast’s high-speed “Blast” service for the promotional price of around $50, the customer’s bill began to rise. When he called Comcast the other day, a rep told him that the $50 price was only good for three months and she doesn’t know where the “miscommunication” was that led him to believe that this price was intended to last a full year.


But the customer wasn’t imagining things and didn’t mishear the offer. How do we know? Because he has a recording of the call he made in August where the rep clearly and repeatedly states the $50 price is good for 12 months and does not require him to re-up his contract.


When he offers to play this recording to the rep trying to give him the bad news, he’s told that the only thing that the recording is only useful as something she could pass on to her supervisor “for coaching” purposes.


“So you’re telling me your company doesn’t stand by what they tell their customers when they’re trying to get them to sign up again?” he asks while the rep tries to say “no.”


“You said ‘I understand that she told you 12 months’ and ‘I understand that you’re saying you have a recording…’ but you’re not going to honor it because you don’t stand by your word?” the customer implores.


“I would honor if that was something that I had in front of me,” responds the rep, who claims that she is the highest-level person he can speak to and that she has access to all available promotional offers, but laments that, “Unfortunately, I do not have that promotion right now.”


After the rep explains that she can go back and tweak the dates so as to remove the most recent month’s over-charge, the customer suggests that they just go the full year and then he’ll call back at the end of that time and have the over-charges reversed then for the remaining months.


“Unfortunately, it doesn’t work like that,” says the rep.


That’s when things get really sore, as the rep tries to sell the customer on the value of paying full-price for Blast service.


Then she offers him a promotion that would be for half the speed of what he was getting at the same price as he was paying.


But of course, Comcast has charged the customer a different price each month since he first began the service, so it’s impossible to pin down exactly what he’s being offered.


“You’re doing the exact same thing as the last person,” he points out to the rep when she tries to negotiate a year of different promotional pricing. “I’ve never gotten a contract in the mail saying that I had this new price. What the hell are you going to send me? It’s just your word, and you obviously don’t honor what other people say.”


She then says that they send customers the contract “via e-mail, usually.”


“So I should have a contract from the last one?” he challenges.


A hesitant rep replies, “This one I can send to you. I wasn’t the last person you talked to, so I don’t know who the last person you talked to was.”


On Reddit, the customer provides an update, saying that he spoke to someone from Comcast Executive Customer Relations who refused to allow him to record the call.


However, this rep did send him an e-mail saying the call couldn’t be recorded “due to the nature of the reasons or possible intent that you may have for the recording,” like, for example, wanting a concrete record of what someone from Comcast tells you.


This rep says that, after listening to the “original and unedited version of your initial call,” (funny how the previous rep said she had no record of who he’d talked to back in August), that the customer had been given the “correct information on the service plan and promotional services at the time.”


The rep explains that the promotional pricing was for the entire pay-TV and broadband package, but that the upgrade to Blast Internet was only good through October.


“We have extended this promotional offer as a gesture of good will for an additional 12 months as long as you understand that at the end of that term if you wish to keep it, it will be billed at its standard rate,” reads the message from the rep.


The customer maintains that he was promised a year of the high-speed Blast service for a full 12 months and believes that while Comcast isn’t “accepting responsibility for anything, but they are offering me something.”


He’s asked Comcast to clarify that he will receive “100mbps down, 25mbps up” service at a monthly total of $53.85 and is currently waiting for a response.


When reached for comment by Consumerist, a Comcast rep said, “This certainly isn’t the type of experience we want our customers to have. We have reached out to the customer and are continuing to look into this.”




by Chris Morran via Consumerist

17 espectaculares sitios para descargar Fotos Gratis #infografia #infographic #design

Hola:


Una infografía con 17 espectaculares sitios para descargar Fotos Gratis. Vía


Un saludo


17 espectaculares sitios para descargar Fotos Gratis

17 espectaculares sitios para descargar Fotos Gratis





Archivado en: Infografía, Sociedad de la información Tagged: Diseño, Fotografía, Infografía, internet, tic



from TICs y Formación http://ticsyformacion.com/2014/12/31/17-espectaculares-sitios-para-descargar-fotos-gratis-infografia-infographic-design/

via Alfredo Vela Posteado por www.bscformacion.com

10 citas célebres de Mark Twain #infografia #infographic #citas #quotes

Hola:


Una infografía con 10 citas célebres de Mark Twain.


UN saludo


10 citas célebres de Mark Twain

10 citas célebres de Mark Twain





Archivado en: Frases y citas, Infografía Tagged: Citas, Infografía



from TICs y Formación http://ticsyformacion.com/2014/12/31/10-citas-celebres-de-mark-twain-infografia-infographic-citas-quotes/

via Alfredo Vela Posteado por www.bscformacion.com

Protege a tus clientes #infografia #infographic

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Una infografía que nos dice: Protege a tus clientes. Vía


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Protege a tus clientes

Protege a tus clientes





Archivado en: Infografía, Sociedad de la información Tagged: Infografía, internet, Seguridad, tic



from TICs y Formación http://ticsyformacion.com/2014/12/30/protege-a-tus-clientes-infografia-infographic/

via Alfredo Vela Posteado por www.bscformacion.com

Teoría de las inteligencias múltiples de Gardner #infografia #infographic #education

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Una infografía sobre la Teoría de las inteligencias múltiples de Gardner.


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Teoría de las inteligencias múltiples de Gardner

Teoría de las inteligencias múltiples de Gardner





Archivado en: Formación, Infografía Tagged: formación, Infografía, Psicología



from TICs y Formación http://ticsyformacion.com/2014/12/30/teoria-de-las-inteligencias-multiples-de-gardner-infografia-infographic-education/

via Alfredo Vela Posteado por www.bscformacion.com

Thief’s Attempt To Blast ATM Open Literally Backfires

atmexplosionRecently here at Consumerist, we’ve reviewed some very unsuccessful ways to open up ATMs and get at the money inside. Smashing the machine with a forklift, for example, is not a useful method. Neither is pouring acid on it. Now we have a new addition to the list: you also cannot gain access to money inside a cash machine with an explosive.


The culprit in a recent attempted cash removal in Australia didn’t manage to steal any money, but he did knock himself backwards out of his sandals. This serves as yet another argument why flip-flops should never be worn outside of public showers and beaches.


Fortunately, the suspect wasn’t seriously injured, but the ATM was heavily damaged. Police believe that the man captured on film is also a suspect in a similar attempted ATM explosion in a nearby city on December 24th.



“In relation to sophistication it wasn’t something that was done by somebody who had expertise,” a police officer told media. Police believe that the suspect used some kind of gas to detonate the ATM, but only succeeded in destroying the electronics.


ATM explosion attempt backfires in Darwin [Sydney Morning Herald] (Warning: auto-play video)

Darwin ATM theft attempt backfires as masked man is knocked backwards by explosion [ABC]




by Laura Northrup via Consumerist

Freaks And Misfits: Dispatches From Santa’s Amazon Warehouse


Santa is not real, and neither are his elves. If you’re old enough to be on the Internet unsupervised, you probably already knew that. However, there are real-life people who fill in for the toy-manufacturing elves, the North Pole, and the flying reindeer. One part of that supply chain is at the Amazon warehouses where our stuff resides. Working there is not fun or easy.

Our semi-estranged ex-sibling site Gawker regularly puts out calls for people to talk about their jobs, and one reader who spent the holidays temping in an Amazon warehouse answered the call. You can read his surprisingly cheerful dispatches that began on December 3rd and ended yesterday over at Gawker. Here are a few quick takes on what is allegedly Amazon’s second-largest warehouse.


On scheduling: “Mandatory 60 hour weeks for the next two weeks. I forget, I think you have to work a minimum number of shifts before you can even THINK about asking for a day off.”


On the carrot of Amazon employment: “This man hints at saying that some people may have a chance at becoming an Amazon hire. He doesn’t really even say that. It’s well worded. But ultimately if we want to become a ‘success story,’ we have to really get out there and ‘give it our all!’ It’s like I’m in some elimination reality show all of sudden.”


On family: “I hate that I’m leaving my dog for 12-14 hours a day.”


On co-workers: “[T]hey do hire just about anyone…It’s all freaks and misfits, again, myself included.”


In all, the warehouse worker declares, it’s “a damn hard-earned $2,000.”


Christmas at Amazon: One Man’s Story [Gawker]




by Laura Northrup via Consumerist

Lo que no sabías de la Navidad (España) #infografia #infographic #marketing

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Una infografía con Lo que no sabías de la Navidad (España).


Un saludo


Lo que no sabías de la Navidad (España)

Lo que no sabías de la Navidad (España)





Archivado en: Infografía, Marketing on line Tagged: Infografía, Marketing



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