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Superfresh Sends Unsolicited E-Mail To Let Me Know It’s Taking A Break From Sending Unsolicited E-Mail

Well, thanks for reaching out… now go away.

Did you ever break up with someone who, after the breakup, couldn’t stop proactively calling/texting/e-mailing you to let you know they were over you and this would be the last time you hear from them… until the next time? That’s sort of how this e-mail from supermarket chain SuperFresh comes across to us.

Consumerist reader Cate sent us the above screengrab of the e-mail she received from Superfresh, part of the A&P family — A&P, Pathmark, Food Emporium, Waldbaums.

Reads the message:

“Dear Loyal Customer,

On behalf of Superfresh, we thank you for your loyalty. We have decided to take a brief break from sending email communications to you in order to improve your email experience.”

Like an ex who is “over you,” Superfresh then provides all the other ways you could contact it, ya know… just in case you were lonely and needed some groceries… maybe some toiletries, or just to chat. No pressure, whatever…

“We will be back soon,” concludes the unasked-for correspondence, “and better than ever.”

You just go and take that much-needed time to yourself, Superfresh. We’re going to be really busy this semester, so… we probably won’t have time to hang out much.

Whatever you might think of Superfresh as a grocery store, it would make a horrible significant other.

by Chris Morran via Consumerist

Time Warner Cable Shareholder Sues To Block Comcast Merger

It’s not just consumers and advocacy groups that are worried about the pending sale of Time Warner Cable to Comcast for $45 billion. On Friday, a TWC shareholder has filed a lawsuit to block the merger, claiming that executives prioritized their own bank accounts over investors’ interests for a deal that will have a difficult time passing regulatory muster.

Bloomberg reports that the suit, filed Friday in a New York State Supreme Court in Manhattan, alleges that Time Warner Cable took part in a “woefully deficient” bidding process when it accepted the Comcast offer of around $159/share.

Though that price is about 17% higher than the value of TWC stock at the end of trading on Friday, the plaintiff claims that it doesn’t take into account future growth and value.

“Since rumors first leaked in mid-2013 about several companies interested in acquiring Time Warner, it has been reported that Time Warner failed to engage in good faith negotiations,” reads the complaint.

Why would TWC leadership accept the deal? According to the plaintiff, it doesn’t hurt that the Comcast bids includes $60 million in special payments to management.

Then there is the regulatory issue. Both the FCC and the Justice Dept. need to sign off on the merger before it can happen.

The regulators did allow for the merger of Comcast and NBC Universal in 2010, but FCC leadership was different at the time (including the one commissioner who jumped ship almost immediately after the deal was done to go work as a lobbyist for Comcast), and the current slate of commissioners haven’t been tested on any deals of this size yet.

In Dec. 2013, when a Comcast offer was merely a rumor, FCC Commissioner Ajit Pai expressed the sentiment that the current administration would be unlikely to sign off on a deal between the nation’s two largest (and two worst-rated, in terms of customer satisfaction) cable/Internet providers.

Thus, the shareholder lawsuit contends that TWC management may be fighting a pointless fight by trying to make the deal with Comcast, when a sale to a smaller company like Charter would probably have a better chance of getting through the regulatory gauntlet.

by Chris Morran via Consumerist

4 Easy Ways To Not Be The Obnoxious Passenger Other People Complain About

When the person in front of you leans back too far, you might as well take advantage of it. (photo: jendubin)

You know that old thing about how every group of friends has one big jerk and if you can’t identify that person, well… then tag, you’re it. Air travel isn’t that different.

Are you that guy who just shoves his too-large bag into the overhead the wrong way then sits in his seat blissfully ignoring when the flight attendant has to waste time rearranging it?

Maybe you’re that lady who doesn’t think at all about leaning against your aisle seat, shouting to her friends/family a few rows back, while waiting in line for the bathroom?

These are just a couple of the types of oblivious oafs called out in Jaunted’s round-up of annoying travelers and how to avoid being one.

Based on that story, here are some easy ways you can ensure that you’re not the jerk that other passengers are telling people about after they land.

1. Don’t eat aromatic food: This isn’t just about stinky food (though I will never get over the experience of sitting behind the family of six who packed multiple tuna salad sandwiches — heavy on the onion — for an interminable flight from San Francisco to NYC). Being stuck in such close quarters with any heavily scented foodstuffs is one way to guarantee that your fellow passengers will be crinkling their noses and craning their heads looking for the guy who brought a bucket of KFC on the plane with him.

2. Look behind you before reclining: Another amen on this one. Aside from massive turbulence or sudden drops in altitude, there are fewer things more disruptive than when the passenger in front of you slams her seat backward with total disregard to human decency.

Back in 2012, a Swiss Airlines flight en route from Zurich to Beijing had to turn around mid-flight after a dispute over a suddenly reclined seat (during mealtime, no less) escalated into fisticuffs, with one of the men being detained by authorities afterward.

3. Turn your bags back to front in the overhead: We alluded to this one above (and have written more about the whole roller-board suitcase plague in this 2013 piece), but it makes our blood boil every time we see one of our fellow passengers — especially the ones that try to behave like frequent travelers — just toss their carry-on bag in sideways into the overhead compartment. Have these people never noticed that other passengers and flight attendants inevitably reorient these bags so that they fit in the most efficient way.

The reason this arrangement is preferred isn’t just about maximizing space. In fact, in some cases it might be more efficient to turn your long bag sideways and have two or three other passengers put their smaller bags in front of it… at least until it’s time to get off the plane and your bag is stuck behind those smaller bags. Then you’ve got multiple people scrounging around in the same tiny space while hundreds of other passengers just want to get off the plane.

4. Wait until the row in front of you deplanes before deplaning yourself: We know that wherever you need to go is super important and much more important than any other passenger’s destination, but rushing into the aisle in a vain attempt to improve your deplaning position by three or four people is just going to annoy everyone else.

“If you happen to have a tight connection, be nice and quietly ask permission to go ahead,” writes Jaunted.

See the whole round-up on Jaunted.com.

You can now follow Chris on Twitter: @themorrancave

by Chris Morran via Consumerist

After A McMocking, McDonald’s Provides A Straightforward Answer To Simple Question

I prefer the Cajun Kick-Ass sauce.

Last week, we poked fun at McDonald’s for not only taking nearly a week to respond to a simple question about dipping sauces, but for turning that response into one of the most convoluted marketing messages we’ve ever received. After getting some Egg McMuffin on its face, the fast food giant has finally provided a more straightforward response.

Just to recap: We reached out to McDonald’s on behalf of a few Consumerist readers who wanted to know if they would ever be able to dip their McNuggets in the Hot Mustard dipping sauce that had been part of the chain’s menu for decades.

Rather than say “yes” or “no,” a McD’s marketing mechanism churned out a 60-word marketing spiel about how f-ing awesome some blah blah bold blah habanero ranch sauce is, and how this bold buttkicker of a laboratory project could also be found on other McDonald’s menu items that we didn’t ask about.

After we published our goofy little post, McDonald’s re-reached out to us, apologizing for the lack of clarity, and stating without qualification, “McDonald’s is removing Hot Mustard sauce from our lineup due to its slow moving performance.”

See? Was that so painful?

Had McDonald’s just sent us that to begin with, there would have been no post. We would have sent the info on to the readers that asked about it and that’s where it would have ended.

But the Golden Arches couldn’t resist the temptation to slather on all the marketing language it could, trying to stuff the message of “HABANERO RANCH IS SO DANG RAD YOUR GREAT-GRANDKIDS WILL BE BORN CRAVING IT!!!!!!” down consumers’ throats like so many handfuls of salty fries.

Anyway, all this talk about dipping sauces with horrible names makes us hungry for some Franch dressing from the folks at Madrigal Elektromotoren.

So here is some (badly re-edited) footage of one of the company’s dipping sauce taste test sessions (Don’t watch if you haven’t seen Breaking Bad but plan to do so at some point) —

by Chris Morran via Consumerist

If You’re Going To Be Arrested, Don’t Let It Be For Failing To Return J.Lo’s ‘Monster-In-Law’

“Did you return the movie?” “I thought you were returning the movie.” “You’re such a monster-in-law.” “Indeed.”

Theft is theft, even it’s not returning a VHS copy of a middling Jennifer Lopez/Jane Fonda romantic comedy to the video, and even if it’s been nearly nine years since you rented it.

Fox Carolina reported on Friday [via Ars Technica] that a Pickens, South Carolina, woman was arrested and charged with failure to return a rented video cassette after her (now out-of-business) local video store said she’d not responded to any of its demands to return the movie.

To get the easy joke out of the way: Yes, this is the one person who rented Monster-In-Law. Alternate easy joke: The real crime is that she was still renting VHS tapes in 2005.

Moving on.

The customer had initially rented the film for a period of 72 hours. When it didn’t get the tape back, the store says it sent multiple letters to her home, and then a warrant in Sept. 2005.

It was that warrant that popped up during a recent records check on the J.Lo fan, finally resulting in her arrest.

The suspect says she never received the letters.

“I didn’t rent a movie with the intent of keeping it,” wrote a woman claiming to be the long-term renter, “at the time i had to up and move out of state due to my husbands job and honestly forgot all about it just as I’m sure some of you haters have done. I’m no criminal, but pickens county sheriffs office sure made me feel like i was.”

Amazingly, Monster-In-Law, which received almost universally dismal reviews, somehow managed to earn more than $150 million at the global box office during its release.

If you’re going to be arrested for not returning a J.Lo film, at least have it be Out of Sight.

This is just one of many library book/video rental arrests we’ve covered over the years. Here are some previous stories from the Consumerist archive:

•You Can Go To Jail For An Overdue Library Book

•That Overdue ‘Twilight’ Book & DVD Could Get You Arrested

•Library Sends Police After 5-Year-Old Girl To Tell Her To Pay Up Or Return Two Overdue Books

• George Washington Owes $300K For Overdue Library Books

• Judge Fired In The Case Of The Overdue DVD

• Iowa Woman Arrested For Failing To Return Library Book

• 6 Days In Jail For Overdue Library Books

by Chris Morran via Consumerist

Connecticut Walmarts Charged Sales Tax On Tax-Exempt Gun Safes

(frankieleon.)

Since 1999, shoppers in Connecticut have not had to pay the state’s 6.35% sales tax on gun safes and other firearms-safety items, but someone forgot to tell the Walmarts of Connecticut, which have been improperly charging the tax to customers.

CTpost.com reports that Walmart’s error came to light after an area man recently tried to purchase a gun safe at a Walmart in Danbury, CT.

The store charged around $30 in taxes on the $497 safe and refused to refund this money even after the shopper showed them a copy of the relevant state law. An appeal to Walmart HQ finally resulted in a refund, but this was not an isolated incident involving an ill-informed employee.

Others have complained about incorrectly being charged the sales tax, and when reporters checked with Walmarts in Connecticut, all the stores carrying these safes confirmed they were charging sales tax.

A rep for Walmart claimed this was a coding error on the safe and said it was a new item for the store, even though one area man contacted — and got a refund from — Walmart HQ back in December. That same customer recently noticed that he’d been charged sales tax on a gun lock — also exempted from the tax by state law — back in July.

A rep for Walmart says the nation’s largest retailer is “sending out an internal note to our associates explaining that gun safes are exempt from sales tax in Connecticut and other states that have similar laws.”

Senator Richard Blumenthal of Connecticut has said the state’s Attorney General should investigate Walmart’s compliance with this nearly 15-year-old law.

“If Walmart is charging a sales tax on these safety devices, it is breaking the law and violating the spirit and intent of a measure intended to protect people, their families and the community,” Blumenthal said. “Appropriate remedies should be levied, including penalties.”

by Chris Morran via Consumerist

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Kickstarter Apologizes For Hack; Asks Users To Reset Passwords

Since it announced on Saturday evening that its user database had been hacked — giving cybercriminals access to some personal information for its users — crowdfunding website Kickstarter says it has received thousands of queries from users with questions about the incident.

“We’re incredibly sorry that this happened,” reads the hack-related FAQ on the Kickstarter blog. “We set a very high bar for how we serve our community, and this incident is frustrating and upsetting.”

The company didn’t specify how many accounts had been compromised by the breach, which it detected last Wednesday, but did say that the hackers gained access to some users’ usernames, e-mail addresses, mailing addresses, phone numbers, and encrypted passwords, meaning the hacker would need the key to decrypt all passwords (though guesswork could be employed to access the accounts of users with cruddy passwords).

Even though Kickstarter says no actual passwords were accessed, it is asking all users to reset their passwords out of caution.

Those users who logged in to Kickstarter via Facebook were not part of the breach, but the company has reset all those users’ Facebook credentials just to be safe. A user should only need to reconnect through Facebook the next time they visit Kickstarter.

In terms of credit cards, Kickstarter says no payment information was accessed as it does not store users’ full credit card numbers. It does maintain a database of the last four digits of non-U.S. users’ card numbers and expiration dates, but claims this information was not taken during the hack.

by Chris Morran via Consumerist