Blog dedicado a la formación en todos sus ámbitos: presencial, online, a distancia
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Una infografía con 10 errores en el uso de Linkedin. Vía websa100
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10 errores en el uso de Linkedin
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Una infografía sobre pPor qué incluir Google Plus en tu estrategia de marca personal. Vía
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Por qué incluir Google Plus en tu estrategia de marca personal
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Una infografía sobre cómo diseñar estrategia Digital de Employer Branding para retener y atraer talento. Vía
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Cómo diseñar estrategia Digital de Employer Branding para retener y atraer talento
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Una infografía sobre Big Data y Nube: matrimonio de conveniencia. Vía
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Big Data y Nube: matrimonio de conveniencia
While the company’s customer service at all levels might seem consumer-unfriendly and confusing, our tipster tells us that there is one surefire way to get your local store’s attention: give them a bad survey grade. You will need a receipt number, but simply surf over to the brief and easy survey at shopsearsfeedback.com.
The secret regarding this survey is it counts for a whopping 30% if the store’s overall quarterly and yearly scorecard, which affects the management team’s bonuses and their overall ranking within the company. I cannot stress how important this is to Sears and the affected stores that receive a low feedback score on this survey site.
Once a low feedback score is submitted (a 5 or lower out of 10), an email notification is immediately sent to the Store Manager, District Manager, and VP in charge of customer service notifying them of the subpar score. Once this notification is completed, the feedback is entered in a case management system where it must be assigned to the manager of the impacted employee for follow up and resolution.
Our tipster tells us that while Sears does have executive customer service staff and people higher up who can help customers, there is no way to track these transactions in the system and hold the store accountable. including the manager and employees involved in your issue.
We checked with Sears to find out whether this is true, and are waiting to hear back…but they may not be willing to admit it if this is, indeed, the only way to coax good customer service out of their organization.
“If you want to get a service issue or purchase taken care of at Sears, use the feedback form…only then will anyone take it seriously because it actually affects their bonus payout,” our tipster summed up. This information is somehow both demoralizing and useful.
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Una infografía con 10 profesiones en vías de extinción.
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10 profesiones en vías de extinción
McDonald’s Happy Meals currently include a packet of apple slices and a kids-size thing of french fries. But according to the Chicago Tribune, the Go-Gurt will be offered as a substitute for either one of these items.
It looks like the Go-Gurt packages being made for McDonald’s will be slightly smaller than the ones bought at stores, as they only contain 50 calories; 10 fewer than the standard product.
So if you’re opting for the 50-calorie Go-Gurt to replace the fries, you’re shaving off 50 calories, along with around 5g of fat, along with some carbs and sodium. But if you’re replacing the apple slices with the brand-name yogurt-in-a-tube, you’re adding 35 calories, along with a few carbs and sodium.
Of course, none of that counts the McNugget or three that your youngster will pilfer (or at least try to pilfer) from the trays of his/her older dining partners.
