The Thought Of Dorito-Covered Hot Wings Convinces Buffalo Wild Wings To Switch From Coke To Pepsi

(photos: Morton Fox and Danny Ngan)

(photos: Morton Fox and Danny Ngan)



Restaurant chain Buffalo Wild Wings is ditching Coca-Cola as its soft drink supplier and switching to Pepsi. But what’s most fascinating about this change is how the folks at PepsiCo convinced BWW to jump ship.

See, PepsiCo doesn’t just make Pepsi and Mountain Dew. Through Frito-Lay, the company also owns a large number of popular snack brands like Doritos, Ruffles, Cheetos, Sun Chips, Lay’s, Funyuns, and Tostitos. And it’s the thought of being able to offer those products in conjunction with the wings and beverages that has BWW happy to say adios to Coke.


But it’s not just about having some Cheetos in a bowl on the table. No, there’s some crazy food science in the works here.


BWW CEO Sally Smith tells the AP that the recently visited the PepsiCo food innovation lab — which we imagine is like an Oompa-Loompa-less Wonka chocolate factory — where Pepsi showed off some possible treats that BWW could make with PepsiCo products, like Doritos as a crunchy topping for wings or chicken tenders, or salad dressing that uses Mountain Dew.


“I don’t think it will be in the next 12 months, but we’ll possibly start testing after a year or 18 months,” said Smith.


PepsiCo still has a huge partnership going with the Dorito-shell tacos going over at Taco Bell. Perhaps the way forward for the company is to just seek out more deals like that the BWW one.


Maybe it can reach out to Pepperidge Farm and create Cheeto-flavored Milano cookies? Or maybe the people at Mondavi might be interested in a Diet Mountain Dew zinfandel? The world could be PepsiCo’s orange-powder-coated oyster!




by Chris Morran via Consumerist

Incoming Time Warner Cable CEO: Good Customer Service Is When The Customer Doesn’t Need To Call Us

When TWC soon-to-be CEO Rob Marcus says "We are listening," does he mean that the company is snooping on customers or is he using the majestic plural to refer to himself?

When TWC soon-to-be CEO Rob Marcus says “We are listening,” does he mean that the company is snooping on customers or is he using the majestic plural to refer to himself?



Comcast CEO and King of Kabletown Brian Roberts may think that dealing with more than a billion customer interactions each year is an acceptable excuse for his company’s poor customer service reputation, but the guy about to take the reins at Time Warner Cable sees things a little differently (or at least that’s what he claims to believe).

Earlier this week, Time Warner Cable’s incoming CEO Rob Marcus said that a top priority of his will be “Putting the customer at the center of everything we do” and that “the best customer service is when the customers don’t need to contact us at all for service.”


While we agree with Marcus’s statement, we don’t hold out much hope. After all, he’s been with the company since 2005 and has been its President and Chief Operating Officer for three years and was the Chief Financial Officer before that.


Unless outgoing CEO Glenn Britt was holding him back all this time from making sweeping systemic changes that would improve customer service, we’re just expecting more of the same under the direction of Marcus.


Time Warner Cable has a long way to go before anyone starts praising its customer service. The easiest way to anger a crowd of New Yorkers isn’t to walk around Times Square with a Celtics jersey, Red Sox cap while shouting about how great Tom Brady is. No, all you have to do is say the phrase, “So I called Time Warner Cable last night…” and you will immediately be drowning in a sea of commiseration.


And the stats back this sentiment up, with TWC being at or near the bottom of the American Customer Satisfaction Index results for its cable TV service, its Internet service, and home phone service.


Of course, Marcus may now feel free to change the customer service model because he probably won’t be CEO for long, what with his company the subject of numerous takeover rumors.


“I want to make absolutely clear, our management team is completely focused on running Time Warner Cable for the long haul,” Marcus said, though we wouldn’t be surprised if he doesn’t do too much redecorating of the CEO’s office when he takes over next month.




by Chris Morran via Consumerist

Egg Pricing At Target Doesn’t Even Pretend To Make Sense

Reader Daniel sent us what looked like a straightforward case of fuzzy math. At his local Target, a half-dozen eggs cost 99¢, while a dozen of the same exact eggs cost $2.09. Or do they?


halfdozen


“They are the same product, just different quantities,” Daniel wrote. “What’s even more amusing is the half dozen containers are just the dozen ones cut in half.” Well, that doesn’t make very much sense, unless Target is charging customers extra for the privilege of not having to pick up two separate half-dozens.


largeggs


Except…wait a minute. The shelf tag for the eggs on the left says something about brown eggs. Maybe Target is really charging twelve cents extra for the privilege of having brown eggs. (Why do brown eggs always seem better, anyway? I’d pay an extra twelve cents for brown eggs any day, and I can’t articulate why.)


We wrote back to Daniel about this, and he said…well, actually, those eggs in the white boxes on the left are conventionally raised eggs with white shells, so even if it isn’t the same container, they’re the same darn eggs.


Maybe it’s time to revive our “Target is Crazy” series.


egglogic




by Laura Northrup via Consumerist

That Feeling Like You Forgot Something Can Be Fixed By Signing Up For Our Newsletter

Hey, you. Yeah, you. C'mere.

Hey, you. Yeah, you. C’mere.



Here at Consumerist we are nothing if not helpful when it comes to To Do lists. It’s so annoying to have that tickly feeling in the back of your brain like you had something you definitely, totally wanted to do, but just can’t remember it. We’ve got the answer: Signing up for our newsletter.


You’ve been thinking about doing that but perhaps you forgot to jot it down, the time slipped away and another Friday has passed without receiving a sweet little email newsletter from yours truly here at Consumerist. Don’t fret, pets. It’s Thursday, so if you sign up today, tomorrow will bring the sweet relief of accomplishing something on your list.


Here’s how it works: If you sign up, we won’t sell or rent your email and we will smile a lot to know you’re with us.


Fill out the form below or OR CLICK HERE TO SUBSCRIBE .





by Mary Beth Quirk via Consumerist

At Least Thieves Who Boosted $648,000 Worth Of Wine Kept It At The Right Temperature


Every time we hear about a heist, images of thieves decked head to toe in black, spiraling down from special spy ropes hanging from the ceiling and saws cutting through safe walls inevitably dance through the air. And in the case of $648,000 worth of pilfered wine found in a temperature controlled environment, it certainly sounds like the suspects were following a very precise plan.

Seattle police have recovered a “substantial” amount of the 200 cases of wine stolen on Thanksgiving Day from a wine storage business, reports the Seattle Times. The details of the operation bring to mind any classic movie heist:



The two men are accused of disabling motion detectors, spray-painting over surveillance cameras, sawing through plasterboard to access vintages in private storage lockers, charges say. They are also accused of tampering with gas lines that could have caused a big explosion had the gas reached an open flame, charging papers say.



Turns out one of the cameras wasn’t painted over completely, allowing employees to identify one suspect who had used his own name and address on forms to rent a wine-storage unit.


The cache of booze was discovered in a building less than a mile away from the scene of the crime, and cops say it seems the thieves had some care for their precious loot: It appears the wine had been kept in a “temperature controlled environment.”


That’s a good way to protect your ill-gotten investment from getting damaged, especially as weather in Seattle has been subfreezing lately.


The tough part now will be figuring out which customers of the wine storage business had bottles stolen in order to return their property, say cops.


“Detectives need to photograph and document each bottle, enter it into evidence, and then we need to find the owner of each bottle,” an investigator said.


Police recover wine from Thanksgiving Day heist [Seattle Times]




by Mary Beth Quirk via Consumerist

Cablevision: Broadcasters’ Attack On Aereo Doing More Damage Than Good

A diagram of how Aereo works. Cablevision argues that broadcasters' appeal to the Supreme Court could undermine all cloud-based technology.

A diagram of how Aereo works. Cablevision argues that broadcasters’ appeal to the Supreme Court could undermine all cloud-based technology.



As you probably know, the broadcast networks have all been filing lawsuits against streaming video startup Aereo, which takes freely available over-the-air feeds and makes them available online to paying customers. While you’d expect a large cable operator like Cablevision to stand behind the networks in this fight, a new paper from the company expresses concern that the broadcasters are going too far and, if successful, may call into question the legality of all cloud-based technology.

In the Cablevision white paper, the company agrees with the broadcasters’ basic stance that Aereo violates the networks’ copyright by retransmitting the feeds without approval or paying retransmission fees. However, Cablevision takes issue with the way in which the broadcasters are making their case.


In shooting down the broadcasters’ request for an injunction against Aereo, the Second Circuit held that because Aereo’s system uses arrays of small antennae, with each antenna dedicated to a single subscriber, the company was not “publicly performing” the streamed shows, i.e., that it was doing nothing more than providing the same service that a dedicated rooftop antenna does.


Cablevision does not agree with the court’s finding, but says the broadcasters’ appeal to the U.S. Supreme Court “advance a radical new interpretation of the statute with far-reaching implications.”


From the white paper:

They claim that a public performance occurs whenever a service provider enables consumers to transmit the same prior performance of a work, such as the same prior broadcast of a television show or the same prior rendition of a musical work, even if each consumer is independently transmitting a separate performance from his own separately acquired recording available to him alone. That interpretation threatens cloud technologies. It lacks any grounding in the Copyright Act.


Cablevision gives the example of two consumers who each independently purchase the same recording from Amazon’s MP3 Store and then upload the song to his/her own personal storage space on Amazon’s Cloud Player, from which they can stream the files back to themselves at will. Under the broadcasters’ argument, Amazon would be engaging in a public performance each and every time a cloud-stored song is streamed.


“That interpretation threatens a whole host of innovative cloud-based services offered by companies such as Google, Amazon, and Apple,” writes Cablevision, whose own cloud-based DVR system would be imperiled.


The company accuses the broadcasters of throwing the baby out with the bath water by making such an overreaching argument. Cablevision maintains that the broadcasters need not possibly undermine all cloud-based technology just to make its case against Aereo.


“Aereo’s system performs the same basic function as a cable system: It captures over-the-air broadcast content and offers to retransmit that content to anyone

willing to pay,” writes the company. “Thousands of mini-antennas and hard-drive copies do not change the essential nature of the service Aereo is offering.”


Cablevision also questions the legality of Aereo’s DVR technology.


“Subscribers have no fair use right to make copies merely so they can receive programming over an unlicensed television delivery service,” contends the paper. “A court should hold Aereo’s system unlawful on that basis without even reaching the public performance issue.”


Whether or not the Supremes listen to the Aereo case in the next session or not, the matter does seem destined to be ruled on by the highest court in the land at some point.


Meanwhile, various cable companies are prepping their own Aereo-like services in the hopes that the broadcasters’ legal attempts fall short, as such technology could be a way to get around paying billions in retransmission fees to networks.


Problem is, those networks each belong to much larger entertainment companies that provide cable channels and on-demand shows and movies to the cable and satellite operators. If the over-the-air retransmission fees vanish, these mega-companies will no doubt just negotiate higher prices for the rest of their content to make up for it.




by Chris Morran via Consumerist

Workers Who Win All-You-Can-Grab Shopping Sprees Are Living Your Childhood Dream

RetailMeNot's worker spree.

RetailMeNot’s worker spree.



When I was but a wee consumer gleaning knowledge from the glowing screen before me, I was pretty sure my future needed to include only one thing to attain lifelong happiness: I needed to run through the aisles of a toy store for in a timed race and grab every single thing I could. And now some employers are rewarding their workers with just that kind of spree.


One 27-year-old who works for RetailMeNotInc. wasn’t even a member of Costco when he found himself with 120 seconds to run wherever his legs could take him through the store, grabbing things like a plasma television, a video game console and almost anything else as a reward for his work as a software developer, reports the Wall Street Journal.


Basically, he’s living my dream, but with grownup stuff instead of Polly Pocket, a new pair of rollerblades and a mini car.


Instead of the old-fashioned holiday bonus checks or gift cards, there are companies out there who feel a good way to show employees they’re appreciated (and to inspire loyalty) is free shopping, à la Supermarket Sweep.


Another company that owns restaurants lets employees race through Winn-Dixie for two to four minutes to fill up their carts, while others give workers $300 and a trip to the shopping center after they’ve put in 20 years with the company.


A consumer psychologist tells the WSJ that when the boss is splashing out the cash, workers really feel cared for. It’s like a hug from Dad but made of money, causing them to see their employer as “magnanimous and parental, she says.


And even if you’re just watching, it’s fun as well, she explains. Heck, you’re probably thinking of when you’ll get to do the same thing.


“It’s a fantasy that everyone can participate in.”


Another RetailMeNot employee recently rang up almost $25,000 in stuff after a three-minute jaunt through Costco. Her husband helped her stack computers, cameras, bottles of Dom Pérignon Champagne and three Roomba robot vacuum cleaners onto a flatbed cart.


At the end, she was panting and tired.


“I wish I had physically trained. I wish I had gone jogging or something,” she says.


That is one kind of workout I would totally engage in, any time, any day. And yes, my 6-year-old self is very, very jealous.


Workers Win All-They-Can-Grab Shopping Sprees [Wall Street Journal]




by Mary Beth Quirk via Consumerist

Christmas Ordering Deadlines For 25 Top Online Retailers


Still working on your Christmas shopping? If you’re going online to buy those gifts, you need to be aware of the sites’ wildly varying cutoff dates for placing orders in time to get them under the tree on the big day.

The folks at STELLAservice have put together a huge list of ordering deadlines for 50 major online retailers. Some stores require a lot more time than others, with closing dates as early as this weekend, while some only need a few days to get you your purchases.


Below are the ones we felt would be of most interest to Consumerist readers.


Abercrombie.com: Dec. 19 at Noon ET

Amazon.com: Dec. 17 at Noon ET

BestBuy.com: Dec. 20 at 3 p.m. ET

Cabelas.com: Dec. 16 at Noon ET

Coach.com: Dec. 17 at Noon ET


Costco.com: Dec. 17 at Noon ET

Dell.com: Dec. 17 at 11 a.m. ET

DicksSportingGoods.com: Dec. 18 at Midnight ET

Gap.com: Dec. 19 at 11:59 p.m. ET

HomeDepot.com: Dec. 16 at Noon ET


JCrew.com: Dec. 21 at 11:59 p.m. ET

Kohls.com: Dec. 19 at Midnight ET

Lowes.com: Dec. 20 at Noon ET

Macys.com: Dec. 21 at Noon ET

Newegg.com: Dec. 16 at Noon ET


PotteryBarn.com: Dec. 20 at Noon ET

REI.com: Dec. 17 at Noon ET

Sears.com: Dec. 21 at 5 p.m. ET

Store.Apple.com: Dec. 18 at Midnight ET

Store.Sony.com: Dec. 17 at Noon ET


UrbanOutfitters.com: Dec. 18 at 10 a.m. ET

VictoriasSecret.com: Dec. 16 at 5 p.m. ET

Walmart.com: Dec. 19 at Noon ET

Williams-Sonoma.com: Dec. 20 at Noon ET

Zappos.com: Dec. 23 at 7 p.m. ET


Again, you can check out the full list of cutoff dates and times at the STELLAservice Happy Customer Blog.




by Chris Morran via Consumerist

Chromebook 11 Charger Measured At A Toasty 140 Degrees

Got one of these? Google says to stop using the charger it came with.

Toasty.



You probably didn’t need more proof that you should stop using the charger that came with your Chromebook 11 from HP. First we heard reports from Consumerist’s own editorial offices, then Google itself told customers to quit using the charger. Now Consumer Reports happens to be testing Chromebooks, and measured the surface temperature of the charger: 140 degrees.


The good news, if there is any, is that the much-publicized charging flexibility of the Chromebook means that you probably already have a compatible charger somewhere around your house. That charger might be a little low-powered to run an entire computer, that’s all. “Low-power charger connected. Your Chromebook may not charge while it is turned on,” whined the Consumer Reports test computer when a lower-amperage charger was plugged in to it.


HP, Google, and even the Consumer Products Safety Commission don’t have much to say to the media regarding the charger issues. It’s an ongoing investigation, okay, but what should consumers do in the meantime? There are no answers or bushels of free, non-toasty replacement chargers forthcoming.


Overheating HP Chromebook 11 charger reaches 140° F during Consumer Reports testing [Consumer Reports]




by Laura Northrup via Consumerist

Walmart Will Start Selling The iPhone 5c For $27 (With A 2-Year Contract) On Friday

So bright.

So bright.



Wait… this Friday isn’t even the day after Thanksgiving and already I’m sensing hordes of people seeking a big discount crashing through the doors at Walmart. And I know I didn’t get that time machine working yet, so the fact that Walmart is selling the iPhone 5c for $27 on Friday must be some kind of crazy freak sale.

Crazy like a fox, perhaps, but Walmart is offering the 5c for a huge discount down from $99 on Friday only. You’ll have to also sign up for a two-year contract with a phone carrier but that’s still a pretty attractive price for a phone that was just released three months ago.


It could be that the 5c just isn’t selling that well — maybe Apple customers like it shinier metal sibling the 5s more, who knows. But Walmart has been hacking at the price of the phone since it started selling it and this would appear to be the lowest it can go. Or can it go even lower? Doing the price limbo could be fun.


Other Apple dingles and dangles will also be discounted, adds the L.A. Times: The also newish 5s will be priced at $127 with a two-year contract, a discount from its usual $199; the 16 GB iPad mini will still cost you $299 but will come with a $50 gift card and then there will be $30 Apple iTunes cards fro $25.


The sale starts at 8 a.m. local time and will involve products that aren’t Apple as well, with prices in effect through Dec. 24 or until anything sells out.


Wal-Mart to sell iPhone 5c for $27 with contract on Friday [L.A. Times]




by Mary Beth Quirk via Consumerist