American, Delta Sue Operators Of Scammy Travel Clubs

This is the sort of misleading letter being sent out -- under numerous company names -- promising travel vouchers, but which is really just bait to get people to pay to join a travel club.

This is the sort of misleading letter being sent out — under numerous company names — promising travel vouchers, but which is really just bait to get people to pay to join a travel club.



We’ve told you before about travel club scammers who send out notices claiming that you’ve won free trips from Travelocity or travel vouchers from airlines that sound like they exist (but don’t). The airlines have always responded to these stories by saying they would have their lawyers look into these types of scams, but at least two major carriers are actually doing something about it.

Travel writer and consumer advocate Christopher Elliott writes in the Washington Post that both American Airlines and Delta have recently sued operators of travel clubs like the ones mentioned in our previous stories, alleging that these companies tricked consumers into thinking the airlines were legitimately involved in these schemes that promise free travel but try to snare victims into paying thousands of dollars to join travel clubs that are supposed to provide discounts and travel vouchers but rarely, if ever, offer anything useful.


(NOTE: We don’t know if the defendants in either of these lawsuits were involved in either the fake Travelocity or “United Airways” scams we wrote about. These “clubs” often operate under many bogus names but generally use the same tactics.)


American recently sued a network of travel clubs, alleging that they used the airline’s intellectual property on the scammy letters sent to consumers. The airline believes the clubs were intentionally trying to confuse consumers into believing that the airline had given its blessing to the promotion.


“These promotions are a naked attempt to deceptively lure people into sale presentations for useless travel-club memberships by playing off of American’s famous and valuable trademarks,” reads the complaint filed in a U.S. District Court in Texas.


Meanwhile, Atlanta-based Delta has filed a lawsuit in Georgia against a similar travel club that the airline accuses of operating a “well-organized ring of intellectual property pirates,” who allegedly used Delta’s trademarks to deceive consumers.


Delta claims the clubs use the carrier’s logo and name “to further their enterprise of selling travel club memberships pursuant to which members are promised (but do not receive) steep discounts in future travel expenses and other gifts and awards.”


One defendant in the Delta suit tells Elliott that the airline is overreacting to what he claims was not a deliberate misrepresentation.


“My companies and I had a very limited role in one promotion involving use of the Delta mark,” he explains. “We received a notice from Delta that contended that we were using its trademark without authorization, which was news to me, and we immediately informed our printer of the problem and told them that we did not want to use any trademarks that were not authorized to use.”


Sure. Blame the printer.




by Chris Morran via Consumerist

Whole Foods Pulls Yogurt With Bogus Nutrition Info From Stores

CRO_Health_365_Greek_Yogurt_07-14Food companies put nutrition information on the labels of their products, and we consumers assume that information is, you know, true. Maybe naively so. When tests by our calorie-crunching colleagues down the hall at Consumer Reports showed that there was more sugar in Whole Foods’ plain Greek yogurt than the label claimed, the grocery chain pulled the product from shelves.


While containers said that the product had only 2 grams of sugars per cup, it really had 11.4 grams. Here’s the thing: if you pay attention to nutrition information, particularly to the sugar content of the food you eat, you know that it isn’t possible to have only 2 grams of sugars in a container of cow milk yogurt. That’s because milk already contains a form of sugar, lactose. It’s not that Whole Foods was dumping additional sweeteners in the container: most Greek yogurts have 5-10 grams of sugar per serving. A glass of skim milk has 12 grams of lactose.


“Indeed, no Greek yogurt on the market actually has only 2 grams of sugar per serving, because all Greek yogurt – even yogurt to which no sugar is added and/or which is artificially ‘sweetened’ – naturally contains more than 2 grams of sugar lactose,” one of the class action lawsuits points out.


The class actions, which Consumer Reports wasn’t involved in, have been filed so far in California, New Jersey, New York, Massachusetts, and Pennsylvania. The plaintiffs asking for refunds for yogurt that Whole Foods customers had already purchased with the erroneous nutrition information. One suit filed in California asks includes people in the class action who have bought this type of yogurt from Whole Foods any time since the year 2000.


Whole Foods pulls yogurt from stores following Consumer Reports’ test [Consumer Reports]

Jackson et al v. Whole Foods Market Inc. [Lawsuit - PDF download]




by Laura Northrup via Consumerist

Family Dollar Spurns Dollar General’s Latest Advances, Turns Down $9.1B Offer


Who needs to watch soap operas when there’s so much drama going on in the dollar store world? Love triangles, spurned advances and complicated affairs — the plot continues to thicken as Family Dollar has rejected Dollar General’s latest takeover offer of $9.1 billion, in favor of a merger with Dollar Tree. We imagine someone slapped someone else by this point.

This, despite an apparent warning from Dollar General that if its offer was refused, it would “consider taking our persuasive and superior proposal directly” to Family Dollar’s shareholders.


Family Dollar said today it had formally rejected its would-be suitor’s offer, saying it still has issues with antitrust issues and that Dollar General hadn’t done enough to convince it there wouldn’t be a problem if the deal didn’t get approved.


The company is staying true to its current steady Dollar Tree and plans to go ahead with that $8.5 billion merger deal, reports DealBook. Under that deal, Dollar Tree will sell off as many stores as needed to get the deal past regulators in a “hell or high water” provision.


“We are focused on delivering to Family Dollar shareholders the highest value with certainty, and the Dollar Tree transaction does just that,” said Edward Garden, the chief investment officer of the hedge fund Trian Fund Management and a director of Family Dollar. “Dollar General’s revised proposal, on the other hand, does not eliminate regulatory risk for Family Dollar shareholders.”


Family Dollar Rejects Revised Bid by Dollar General [DealBook]




by Mary Beth Quirk via Consumerist

Taco Bell Testing Biscuit-Shell Breakfast Tacos Because It Can

No, that's not a hash brown covered in epoxy resin and shoved into a pita. It's supposed to be a piece of chicken with "jalapeno honey" sauce on a taco-shaped biscuit.

No, that’s not a hash brown covered in epoxy resin and shoved into a pita. It’s supposed to be a piece of chicken with “jalapeno honey” sauce on a taco-shaped biscuit.



Once again proving that its definition of “taco” is “something placed in something else that is folded or at least vaguely U-shaped,” Taco Bell is now shoving a variety of breakfast meats inside a folded biscuit and calling it a taco in some test markets.

According to FoodBeast, the newest test addition to the fast food chain’s breakfast menu is described as being served in a “warm, flakey, golden brown biscuit that happens to be shaped in the form of a taco.”


There are apparently several options for the slop that gets placed in this busted biscuit “shell,” including: Sausage, Egg and Cheese; Bacon, Egg, and Cheese; Sausage and Cheese; Egg and Cheese; Sausage and Gravy.


The biscuit thing has already been tested in some Atlanta and San Antonio Bells, but FoodBeast says it’s now being fed to paying human lab rats in four eateries in the L.A./Orange County area in Southern California.





by Chris Morran via Consumerist

Florida Restaurant Won’t Provide Ketchup Or Salt For Customers Over The Age Of 10


Listen, you’re old enough now and it’s time we had the talk: Not everything you eat needs to be slathered in ketchup and encrusted in salt. I know, it’s harsh, but that’s what happens when you choose to eat at one Florida restaurant, where ketchup and salt won’t be provided to patrons over 10 years old.

The Fort Myers restaurant says it on its website and right there on the menu in big red letters — “Chef reserves the right to refuse service of ketchup!!!” reports NBC-2.


There’s also no salt on tables, or other extraneous condiments, as the chef says he just wants people to trust that he knows how to season things.


“The worst I had was a woman who pulled parmesan cheese and ketchup out of her bag, and I said ‘don’t do that,'” he said of one condiment-crazed patron. “She never came back.”


He spent two years studying French cuisine, and isn’t about to change his mind on how he cooks for anyone.


“That’s the way I make it,” he said. “You eat it or don’t come back.”


Hold the ketchup at one Ft. Myers bistro [NBC-2]




by Mary Beth Quirk via Consumerist

Twitpic Shutting Down Over Trademark Spat With Twitter

twitpiclogo While Twitter has allowed users to upload photos directly to their feeds for quite some time, some users still prefer Twitpic for hosting and sharing their images. But Twitter apparently has an issue with the “Twit” part of Twitpic’s name, so the service will soon cease operations instead of getting caught up in a drawn-out legal fight over a name.


In its announcement about the shutdown, Twitpic said that it recently received a demand from Twitter that it abandon its 5-year-old trademark application for the Twitpic name, which it’s actually been using since 2008.


If Twitpic didn’t abandon the application, Twitter would pull the service’s access to the Twitter API. So Twitpic could either give up its claim to the Twitpic name, throwing away a half-decade of brand identity, or it could lose access to Twitter, taking away a good chunk of the service’s reason for existing in the first place.


“Unfortunately we do not have the resources to fend off a large company like Twitter to maintain our mark which we believe whole heartedly is rightfully ours,” writes the company. “Therefore, we have decided to shut down Twitpic.”


As of now, Twitpic plans to close up shop on Sept. 25. It says that users will be able to export all their photos and videos but has not yet provided details on exactly how to do this.




by Chris Morran via Consumerist

United Airlines Flight Diverted After Report Of Kidnapped Child Onboard


Passengers on an International flight from Dulles International Airport to Beijing were caught up in the middle of a custody battle turned potential kidnapping situation last night, when the FBI ordered the United Airlines flight to to turn back because a kidnapping suspect was on board with her child.

When the flight hit Canadian air space, the FBI sent the plane back to Dulles, after an American citizen contacted the FBI and said he was worried his son’s mother was taking him to China and wasn’t going to come back, reports CBS News.


At first, the pilot told passengers the plane was turning around due to mechanical problems, one passenger explained, before explaining the custody battle.


“After they left, the pilot came back on and said that he deliberately mislead us, he thought that, in his judgment that it was the best thing to do, given the circumstances of potential abduction that that’s the reason we had diverted,” he said.


The planed landed at Dulles five hours after it took off, and the mother was arrested on attempted kidnapping charges. The boy was returned safely to his father.


United Airlines flight diverted over child custody battle [CBS News]




by Mary Beth Quirk via Consumerist

Starbucks Opening Upscale Roastery In Seattle, Testing “Express” Stores In NYC


While there already seems to be a Starbucks on every corner, apparently the company thinks there’s always room for a few more. The coffee slingers announced today that it’s opening a new upscale roastery offering only its Starbucks Reserve line of coffee in Seattle, along with an express mini-store in New York City.

Starbucks is facing competition on every front, with fancier options like Stumptown Coffee Roasters and Blue Bottle Coffee offering craft javas, while fast food chains are nudging their products onto supermarket shelves and pushing their cheaper coffee products.


The 15,000-square-foot small-batch reserve roastery — which to be honest, sounds something like a craft distillery or brewery — will open in the Capitol Hill neighborhood of Seattle in December, Starbucks said in a press release, and will feature a store, tasting room and cafe for its reserve coffees.


From there, it’s aiming to own at least 100 more of those cafes around the world in the next five years.


“Everything we have created and learned about coffee has led us to this moment. The Starbucks Reserve Roastery and Tasting room is a multi-sensory experience that will transform the future of specialty coffee,” said Howard Schultz, chairman, president and chief executive officer of Starbucks. “We plan to take this super premium experience to cities around the world, elevating the Starbucks experience not only through these stores but across our entire business.”


See? Fancy.


The first express store will be tested in Manhattan in 2015, and will be basically micro stores with only a few food and beverage options. Those stores will use digital payment and mobile ordering to speed customers through the line.




by Mary Beth Quirk via Consumerist

Consumerist Friday Flickr Finds

Here are seven of the best photos that readers added to the Consumerist Flickr Pool in the last week, picked for usability in a Consumerist post or for just plain neatness.









Our Flickr Pool is the place where Consumerist readers upload photos for possible use in future Consumerist posts. Want to see your pictures on our site? Just be a registered Flickr user, go here, and click “Join Group?” up on the top right. Choose your best photos, then click “send to group” on the individual images you want to add to the pool.




by Laura Northrup via Consumerist

Symbaloo: usos educativos de este escritorio virtual





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