Senator Asks Comcast To Stick With Net Neutrality Beyond Its Legal Obligation


While its counterparts (we can’t call them competition, since that doesn’t exist) at other cable and Internet service providers have been drooling over proposed “net neutrality” rules that would allow ISPs to charge content companies for “fast lane” access to end-users, Comcast has consistently maintained that it is the only ISP to hold to the since-gutted 2010 version of neutrality (without mentioning that it’s legally obliged to follow those rules for a few more years). Now the Chairman of the Senate Judiciary Committee is asking Comcast to stick to those rules even after it no longer has to.

This morning, Sen. Patrick Leahy of Vermont sent a letter [PDF] to Comcast Exec. Vice President and merger frontman David Cohen, expressing his concern that Comcast may be tempted to start charging tolls to websites and online services who need a consistently high-quality connection to consumers.


“One area of particular concern to me, as to millions of others, is the risk of paid prioritization agreements through which websites could be charged for priority access over the Internet,” writes Leahy. “These types of arrangements pose a significant threat of dividing the Internet into those who can afford to compete and those who cannot.”


On the one side, argues Leahy, are the “have-nots,” the operators of small businesses and startups that won’t be able to afford the toll charged by ISPs and who stand no chance against the “haves,” those established and deep-pocketed companies that can absorb the extra cost of having to pay extra for the highest tier of access to consumers.


Leahy contends that having an Internet “controlled by a small number of corporate gatekeepers, would destroy everything that has made it one of the greatest innovations in human history.”


Back in May, Cohen wrote that “Comcast has never offered paid prioritization, we are not offering it today, and we’re not considering entering into any paid prioritization creating fast lane deals with content owners.”


Leahy cites that statement buy says he is “gravely concerned” the Comcast may ultimately be tempted to change its mind on the topic if the rest of the market starts hitting up content companies for fast lane access.


“In a world of increasing broadband consolidation, Internet customers and Internet content providers face fewer options than ever to gain access online,” writes Leahy. “A network that discriminates cannot be checked by market forces when customers and content providers have few—if any—viable alternatives to choose from.”


Even though the 2010 Open Internet rules were gutted by a federal court earlier this year, Comcast remains bound to those guidelines — which expressly forbid paid-prioritization — through 2018. It agreed to this condition as part of the regulatory approval of its 2010 acquisition of NBC Universal.


“Those rules should be viewed as a minimum level of protection to promote competition online,” says Leahy, “and Comcast’s commitment to those principles should extend well beyond the imminent cut-off date of 2018.”


If the Justice Dept. and FCC do eventually grant approval to the pending Comcast acquisition of Time Warner Cable, many insiders expect that an extension of Comcast’s neutrality pledge will be part of the deal.


In his letter, the Senator asks for Comcast to restate its pledge to not seek fast lane deals, regardless of the fate of the TWC merger.


“I also ask that Comcast pledge not to engage in any activity that prioritizes affiliated content or services over unaffiliated content or services,” writes Leahy, referring to concerns that Comcast may attempt to give NBC Universal or Xfinity on-demand content a higher priority than content from online video providers, “helping to ensure that vertical integration does not threaten competition online.”


A rep for Comcast tells Consumerist the company is currently reviewing the Leahy letter and points to Cohen’s repeated previous assertions that the company does not make paid-prioritization deals.


However, one could argue that Comcast and other ISPs are drawing a questionable distinction between paid-prioritization deals and “paid-peering” deals like the one that Comcast made with Netflix earlier this year.


In the Netflix situation, Comcast and several other ISPs had begun to let Netflix traffic bottleneck at peering points — the points where Netflix’s bandwidth providers connect to ISPs’ networks before being carried the “last mile” to the end-user.


Previously, it had been standard practice for ISPs to open up more connections when congestion occurred; much like a supermarket or fast food chain will temporarily open up a new cash register when the store gets crowded.


But the ISPs each realized they could either compel Netflix to ante up for a more direct connection to their networks or, at the very least, make Netflix less appealing to subscribers who weren’t able to access high-quality video.


Netflix ultimately cried uncle and began paying Comcast (and Verizon, and AT&T, and Time Warner Cable) for more direct access to customers, which set off alarm bells among supporters of true net neutrality.


However, neither the 2010 neutrality rules nor the rules proposed by FCC Chair Tom Wheeler earlier this year prohibit (or even deal with) paid-peering arrangements, as the Open Internet rules are intended to deal with only the consumer-facing side of the Web.


Since peering deals involve issues of Internet infrastructure and interconnectivity, they are to be dealt with separately, if at all. The good news, for those who believe that peering deals cross the line and create de facto tollgates for content providers, is that FCC Chair Wheeler took up the issue back in June, asking ISPs to provide information about these controversial arrangements.




by Chris Morran via Consumerist

Outerwear Companies Consider Maybe Sourcing Down From Humanely-Treated Birds


A surprising number of people (more than zero) don’t realize that down, a cozy insulation material used in clothes and bedding, comes from an animal. It does: down consists of the fine, cozy feathers closest to the skin of ducks and geese. The down that we use today mostly comes from birds raised for food in Eastern Europe and in China. How can companies balance eco-conscious customers and the supply chain of feathers?

Outwear maker The North Face figures that its customers would prefer to know that the birds that the filling in their jackets had some basic treatment, like access to fresh food and water, and maybe some sunlight during their lives. Bloomberg Businessweek reports that the North Face took the lead in designing this standard, and other companies that sell products using down are joining them.


Products made using this standard haven’t hit stores yet, but Renewable Down Standard, as it’s called, will be available to cuddle up to soon enough. The fluff is in factories right now.


Competitor Patagonia has had its own humane down-sourcing standards since 2007. For now, the sustainable label will only go on premium lines at North Face, but the company hopes that other retailers will join them. If “birds not treated horribly” becomes the default across the industry, prices will eventually fall.


North Face and H&M Try to Clean Up the Down Business [Bloomberg Businessweek]




by Laura Northrup via Consumerist

Chili’s Cook Fired Because Even “Sexy” Staff Need To Wear Shirts In The Kitchen


While it’s up to an individual to decide whether or not they want to take shirtless photos of themselves and post the evidence on the Internet for all to see, when you pose for those pics in the kitchen of the restaurant where you work, you might end up losing more than your shirt. Such is the fate of a Chili’s cook who just got the boot over a so-called “Sexy Cooks of Chili’s” photo shoot.

According to ABC News (warning: link has video that autoplays), a Chili’s worker in Florida posted multiple photos of himself and labeled them as such on a Facebook post, where he reportedly tagged the restaurant itself in the post.


In one, he mugs for the camera in just an apron on his top half, while in another he’s sprawled across a kitchen table where food is prepared.


His too-hot-for-food-service shoot was spotted by a customer, who reported the photos to Chili’s. Although the Department of Business and Professional Regulation told ABC News there weren’t any apparent violations because no food was actually being prepared, the restaurant said in a statement that the Sexy Cook has been fired.


“Chili’s clearly does not encourage this type of behavior in our restaurant,” a spokesperson said in a statement. “We maintain very high standards of food quality, safety and cleanliness and took immediate steps to ensure the restaurant continues to follow these requirements. Additionally, we ended this team member’s employment after learning of his conduct.”


Chili’s cook fired over shirtless pictures [ABC News]




by Mary Beth Quirk via Consumerist

Former Nursing Home Manager Accused Of Stealing $460K From Residents


Authorities in Michigan say that a manager of a nursing home spent several years siphoning off residents’ funds, making herself wealthier to the tune of nearly half a million dollars in the process — and she wasn’t caught until after she’d already been fired.

According to the Detroit News, from 2010 through 2013, the business office manager of a nursing home in Rochester Hills, MI, embezzled a total of more than $460,000 from the home’s residents.


Police say that when residents would overpay for room and board, the suspect would take that extra money and put it into a trust fund account, from which she would then withdraw cash for her personal use. She also allegedly directed unwitting subordinate employees to withdraw cash from this account and then give her the money.


The scheme wasn’t discovered until after the manager was fired in April 2013 for allegedly failing to follow standard financial reporting procedures.


A subsequent review of the home’s accounts turned up several red flags, which were then reported to the Michigan Department of Licensing and Regulatory Affairs, before ultimately landing on the desk of Michigan Attorney General Bill Schuette.


The former office manager was arrested last week and charged with two counts of Embezzlement From a Vulnerable Adult, which could earn her up to 20 years in prison.


AG Schuette says he will contact all 136 victims of the scam to inform them of the crime and tell them what is being done to make them whole again.


“Families deserve to know their loved ones in nursing homes are being cared for, not being exploited for personal financial gain,” Schuette said in a statement.




by Chris Morran via Consumerist

Will You Avoid Data-Breached Retailers This Holiday Season?


The massive 2013 holiday data breach of Target, which siphoned off the personal and payment information for more than 100 million shoppers, provided an eye-opening moment for consumers who had previously assumed that this sort of ID theft mostly happened when shopping online. The Target debacle was followed by attacks on big-name businesses like Home Depot, Dairy Queen, P.F. Chang’s, Jimmy John’s, Kmart, and the Albertsons/Jewel-Osco/ACME, Shaw’s chains of supermarketstwice. But will all these lapses in security actually drive shoppers elsewhere this holiday season?

According to a new survey by CreditCards.com, nearly half of America is at least giving some thought to avoiding stores that have been the subject of a data breach.


The good news for the retailers, is that only 16% of survey respondents said they would definitely not shop at a store that had been recently hacked. That means that the overwhelming majority of Americans have not completely written these particular businesses off just yet.


Interestingly, those consumers with the most to lose from ID theft — people earning $75,000/year or more — were significantly more likely than shoppers earning $30,000/year or less to forgive retailers and try again.


Female survey respondents were also more likely than males to let breach bygones be bygones, with 56% of women saying they would either definitely or probably shop at a store where a security breach had occurred, compared to 48% of men.


In terms of age, the older the consumer, the less willing they were to be bitten by the breach bug twice. According to the survey 55% of people over the age of 65 would avoid a store with a recent data breach, compared to 41% for those in the 30-49 age group.


What will ultimately determine whether or not previous hacks keep shoppers away is how the 29% of shoppers who says they would “probably not” shop at these stores behave. A lot of people claim “never again,” but only a few ever hold true to that pledge when it comes to retail businesses, especially if they really liked that store before the hack.


“I’m guessing a lot of people have the initial emotional reaction of, ‘Wow, I don’t want to shop there anymore if they’re going to be that loose with that data,'” explains David Just, professor of applied economics management and director of graduate studies at Cornell University. “Your initial response is fear. You feel like you’ve been violated. You don’t know what’s going to happen to your credit.”


One’s decision to forgive a retailer for a data breach may be tied to how integral that store is to one’s shopping plans.


“It depends on the type of retailer,” says Jeff Foresman, information security compliance lead at Rook Security in Indianapolis. “A retailer such as Target where consumers have other options for shopping might lead people to shop elsewhere. But if a building contractor has a business account at Home Depot, he won’t necessarily go elsewhere after a breach.”


Let’s see if our readers’ reactions are similar to the survey results:






by Chris Morran via Consumerist

Cops Bust Man Accused Of Pilfering The Plumbing From Burger King, Cracker Barrel And More

The pile of parts man is accused of stealing from restaurants (St. Petersburg Police Department)

The pile of parts man is accused of stealing from restaurants (St. Petersburg Police Department)



You know what’s annoying? Heeding the call of nature at a restaurant, only to find that the thing that makes the toilet flush is missing, and the necessary plumbing to tote away what needs toting is gone as well. Who would want to steal pieces of toilets? Police in Florida say a man has been accused of visiting local eateries and pilfering the plumbing for his own gain.

Cops in St. Petersburg arrested a 28-year-old homeless man and accused him of stealing toilet parts from bathrooms at Cracker Barrel, Burger King, Bob Evans and other restaurants around town, reports the Associated Press.


All told, he allegedly caused about $1,000 in damage with his plumbing plundering, reportedly taking the brass valve and piping to a county recycling center to cash in on the parts.


He’s been charged with eight counts of grand theft and 1 count of petit theft, as well as the ire of any restaurant customers who found themselves unable to flush recently.


Previously in restaurant bathroom vandalism: Man Eschews Comment Cards, Flushes Nails Down The Toilets At Subway & Starbucks


Man accused of stealing restaurant’s plumbing [Associated Press]




by Mary Beth Quirk via Consumerist

After Taking Away Some Employees’ Insurance, Walmart Care Clinics To Offer $40 Doctor Visits


Less than two weeks after the nation’s larger retailer and private employer decided it would discontinue health insurance for many part-time employees, the company announced its new health care centers would provide doctor visits for around $40, or as low as $4 for Walmart employees and their families.

The new plan, unveiled after the newest Walmart Care Clinic in Georgia opened last week, is currently only available at Walmart Care Clinics in Georgia, South Carolina and Texas, MarketWatch reports.


Reps for Walmart say the company’s set cost for an office visit is roughly half that of the standard in the United States. In addition to the discounted office visits, Walmart Care Clinics also provide $3 pregnancy tests and $8 cholesterol tests.


MarketWatch reports that Walmart’s newest venture has a wider scope than some retailer’s acute care clinics in that it also treats chronic conditions such as diabetes.


However, the only insurance programs Walmart Care Clinics accept at the moment are Medicare for the elderly and, in South Carolina and Georgia, Medicaid for low-income Americans.


While it’s unclear if Walmart will begin to roll out the clinics nationwide, the company currently leases space in its stores to 94 other clinics owned outside of the company. Those clinics set their own prices.


The new health care offerings may be a small consolation for the 30,000 part-time employees who lost their health insurance earlier this month.


“Like every company, Walmart continues to face rising health care costs,” Sally Welborn, the company’s senior vice president of global benefits said at the time of the announcement. “This year, the expenses were significant and led us to make some tough decisions as we begin our annual enrollment.”


Wal-Mart’s new everyday low price: A $40 doctor visit [MarketWatch]




by Ashlee Kieler via Consumerist

Spotify Launches Family Plan That Allows Users To Share A Discounted Subscription


As competition heats up in the world of streaming music, Spotify is following the lead of other streaming services like Netflix with a new family plan. The option allows up to five family members to subscribe together for a monthly discounted rate.

One person in the plan pays the usual price of $10 per month for the premium service, which allows for ad-free streaming as well as the option to listen to downloaded playlists offline. Then each additional family member added to the plan gets a discount of 50%, which is then all paid together in a single bill, Spotify explains in a blog post.


So for example, a family of four on the Spotify Family plan would pay $25 total per month — $10 for the first person, then $5 each for the next three. Each account will get its own login and user playlists, so dad won’t have to listen to Junior’s extensive collection of Raffi playlists.


“This is one of the most asked for features from our audience,” said Ken Parks, Chief Content Officer at Spotify. “With today’s announcement we’re making it easier than ever for the whole family to experience Spotify Premium on their phones, at home and on the go.”


The move is likely aimed at boosting Spotify’s subscriber rolls as it fights Pandora and iTunes Radio for a spot at the top of the streaming business.


Spotify family plan: Separate accounts, one discounted bill [CNET]




by Mary Beth Quirk via Consumerist

Fitbit Avoids Another Recall, Must Put Warning Labels On Wearables

simple.b-dis-png.h45e69187310686769942b608fffea78bYou may remember the Fitbit Force, a fitness-tracking wristband that went on the market at the end of 2013, then was eventually recalled after Consumerist brought rashes caused by the devices to the world’s attention. We’ve heard reports that the Force’s less intelligent cousin, the Flex, also caused skin irritation in some wearers. Know who else heard that? The Consumer Product Safety Commission. Fortunately for Fitbit, they’re only getting a warning. A warning label.


This weekend, the New York Times reported that the CPSC has concluded its investigation of consumer complaints about rashes caused by the Fitbit Flex, and their conclusion is…that Fitbit has to clearly warn future customers who buy the Flex (and other rumored wristbands that may be released soon) that the product’s metal parts contain nickel, a metal which some people are allergic to or may develop an allergy to after sustained exposure. The company will also provide better “sizing guidelines” meant to prevent customers from wearing their bands too tight or purchasing the wrong size.


Many rash sufferers believed that their problems were caused by something in the wristband’s adhesive, and not a nickel allergy or poor hygiene. Last week, Fitbit vindicated these customers, announcing that the adhesive that holds their wristbands together contains a small amount of methacrylates. Normally, molecules in that family of chemicals bond together tightly, but if a few molecules left the fold, they could cause an allergic reaction.


“The reaction is not dangerous, it’s just that people may now be sensitized and run into problems when they encounter it in other settings,” Dr. Bruce Brod, a dermatologist and president-elect of the American Contact Dermatitis Society, told the Times. While they might not have experienced any skin irritation until months into constant wear of their fitness wristbands, they would react right away after future exposure to similar chemicals. Yay.


Meanwhile, someone at Fitbit decided to metaphorically shout, “Hey, everyone! Look over there!” and leaked information about the company’s next top-of-the-line product. Yes, the Verge got hold of what looks like photos of a computer screen showing promotional materials for a still-unannounced product, a $250 smartwatch targeted at athletes but meant for all-day wear that has GPS and a heart rate monitor. If this is a real product, it will be called the Fitbit Surge. Fortunately, that name means that there’s a television ad for the product ready to go. Sort of.



Fitbit Says It Will Make Changes to Address Complaints About Allergic Reactions [New York Times]




by Laura Northrup via Consumerist

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