Comcast Does Something Not-Awful, Teams Up With UPS Store For Easier Equipment Returns


From stories of waiting hours in line at a local cable office just to hand back your old cable box to tales of being billed hundreds of dollars for equipment that get “lost” in shipping even though you have tracking info showing they were sent back, one of the most frequent complaints we hear about cable companies is that it’s a huge pain in the derriere to return equipment. Comcast, in its bid to do things that aren’t always horrible and anti-consumer, announced today that its customers can now go the UPS store to return their Comcast stuff.

Comcast currently only operates around 500 Xfinity stores, but there are more than 4,400 UPS Stores around the country that should now be willing to accept your returned equipment — free of charge — and provide you a a receipt and tracking information.


Additionally, returns to UPS stores don’t require the customer to provide any packaging, says Comcast. So no need to find a shipping box and bubble wrap.


It’s a smart move for Comcast, which not only needs whatever PR wins it can muster, but which benefits from shorter lines at Xfinity stores. And since many people who return equipment are people who no longer want anything to do with Comcast, it gives those disenchanted consumers a non-Comcast place to go (and keeps them from riling up customers at Xfinity stores).


As we’ve pointed out before, while Comcast brags about its improved customer service scores, it still ranks near the bottom, if not dead-last, in many major customer satisfaction surveys of cable and Internet service providers. The UPS Store partnership allows it to deal with the industry-wide problem of equipment returns without having to invest in new retail locations (and the staff needed to run them).


It still remains to be seen whether or not this arrangement will indeed speed things up at Xfinity stores and reduce lost-equipment complaints from consumers, but it’s a rare pro-consumer move on Comcast’s part, so we’ll take what we can get.




by Chris Morran via Consumerist

Rule Aims To Hold For-Profit Schools Accountable For Grads’ Success, But May Fall Short


The Dept. of Education has been trying for years to craft a “gainful employment” rule that would penalize schools — mostly for-profit career training programs — by taking away access to federal funds if they fail to provide the adequate tools for their students to find work. Two years after failing to enact a heavily compromised version of these rules, the Ed. Dept. folks have unveiled the latest version with stricter guidelines, but which some consumer groups say don’t do enough to protect students at these schools.


The finalized regulations [PDF] create an oversight group and set standards for career colleges – those schools that offer specialized training programs in recognized occupations – to do a better job of preparing students for gainful employment, or risk losing access to taxpayer-funded federal student aid.


Under the new rules, for-profit colleges will be at risk of losing their federal aid should a typical graduate’s annual loan repayments exceed 20% of their discretionary income, or 8% of their total earnings.


[Click to Enlarge]

[Click to Enlarge]



Discretionary income is defined as above 150% of the poverty line and applies to what can be put towards non-necessities.


So for example, say the typical recent graduate of a career education program earns $25,000. That student would need to average annual student loan payments less than $2,000, or the school would be at risk for losing federal financial aid.


Currently, schools risk losing financial aid if a students’ annual loan repayment exceeds 30% of their discretionary income, or 12% of total earnings.


The Dept. says that based on available data, about 1,400 programs serving more than 840,000 students would not pass the new accountability standards set forth in the finalized rules.


For-profit colleges, which receive about 90% of their funding from student aid, have continually come under scrutiny for failing to demonstrate that students could find gainful employment in the fields in which they had been trained.


The schools have been criticized for failing to provide sufficient education and guidance to students who are then stuck without jobs and without the ability to pay back student loans. In fact, a 2012 Dept. of Education report found that more than 1-in-5 for-profit college graduates default on their student loans.


The rule also requires higher education institutions to provide information to prospective students about their programs, such as what former students are earning, the success rates at graduation, and the amount of debt accumulated.


Programs that do not currently meet the new standards will have the opportunity to make immediate changes to avoid sanctions, officials with the Dept. of Education say in a statement.


To ensure that colleges are held accountable under the new regulations, the Dept. of Education will lead an effort to formalize an interagency task force.


To do so, the Department and other federal and state agencies will coordinate their activities and promote information sharing to protect students from unfair, deceptive, and abusive policies and practices.


A similar watchdog group was proposed by a group of senators earlier this year. That group, which would be established through legislation, improve the coordination between federal agencies that oversee the industry, while providing student with a list of unsavory schools.


U.S. Secretary of Education Arne Duncan says in a statement that the finalized rules are “a necessary step to ensure that colleges accepting federal funds protect students, cut costs and improve outcomes.”


When the rules go into effect next July, it will being an end to a nearly five-year battle to rein in for-profit education institutions.


In 2011, Dept. of Education issued a similar rule that required colleges to show they actually prepares students for gainful employment or risk losing money. However, just a year later, a federal judge blocked major provisions of that rule, forcing the department to start over.


While the finalized rule strengthens previous standards, some consumer groups say they don’t go far enough in ensuring students are protected.


Pauline Abernathy, vice president of The Institute for College Access & Success, says in a statement [PDF] that the new rules fail to address programs where 99% of students drop out with heavy debts that they can’t pay down could still pass the proposed standards, and schools could still enroll students in programs that lack the accreditation needed for employment in the state where the students reside.


And while the Dept. of Education deserves praise for their work, it’s job is far from over.


“It can and must do much more to protect students and taxpayers from well-documented abuses,” she says.


Future Dept. work should include: curbing the manipulation of college cohort default rates and ‘90-10’ rates; stopping colleges from misrepresenting their job placement rates and other key information; enforcing statutory financial responsibility requirements; warning the public when colleges appear to be violating federal law; and ensuring that states and accreditors fulfill their responsibilities under the Higher Education Act.


Obama Administration Announces Final Rules to Protect Students from Poor-Performing Career College Programs [Department of Education]




by Ashlee Kieler via Consumerist

Most People Don’t Really Want Gift Cards This Holiday Season


Every year, the super-consultants at Deloitte LLP ask people whether they’re interested in receiving and giving any gift cards this holiday season. We used to love the concept: Back in 2007, 69% of people said that they were interested in receiving the plastic cash replacers. This year, that number is down to 37%.

Results of different surveys differ, which indicates that maybe small surveys aren’t accurate for this kind of thing, or that the answers really depend on how a sample is selected, and on how questions are worded. What we can say conclusively is that not everyone wants a gift card.


No matter how they feel about receiving gift cards, surveys still show that more than half of people plan to buy gift cards for someone this holiday season, a number which would probably go up considerably if you polled people on the way home from work on the day before they see the person they’re buying a gift for. 43% of people in the Deloitte survey said that they plan to buy some gift cards this year.


Most of Us Don’t Want a Gift Card This Year [Wall Street Journal]




by Laura Northrup via Consumerist

United Passenger Arrested For Groping, Kissing, Putting Headlock On Flight Attendants


A United Airlines passenger on board a flight from Atlanta to Denver apparently didn’t get the memo that the days of people looking the other way while you sexually harass a flight attendant are far in the past. Furthermore, if you double-up on your creepy actions by messing with two (2) attendants — and you put one of them in a headlock while trying to kiss her — you’re going to be arrested when that plane lands.

According to an FBI affidavit [PDF], on the Oct. 27 flight, two flight attendants say they were attacked by the same passenger, a 42-year-old Ukrainian man seated in first class.


The first attendant, who says she served two drinks to the passenger, told the FBI that the man confronted her in the forward galley and “stood behind her, making full body contact with her.”


He then, according to the affidavit, “put his lips on her neck and later touched her back and then moved his hand to her buttocks.”


He later sat down in the seat next to her, and allegedly “put his hand on her thigh, and then started to move his hand up and under her dress,” in spite of the attendant’s repeated directions to stop touching her. She estimates that the passenger touched her body somewhere between seven to ten times.


“She described his touch as ‘squeeze and hold’ and stated he used his strength to intimidate her,” reds the affidavit. “As a result of his behavior, she could not fulfill all of her duties because she felt afraid of him and threatened and intimidated by him.”


A second flight attendant came to the first class cabin after it became clear that her co-worker needed help dealing with the passenger’s lewd and unsolicited actions.


That’s when the passenger allegedly told this second attendant that “he liked her and made a hand gesture like he wanted to have sex with her. This gesture involved him pointing to her, pointing to himself, and slamming his closed fist sideways into his open hand as if to ‘slam her.'”


The attendant says the passenger touched her on her lower back and then dropped his hand to her buttocks.


And if that weren’t enough, both the second attendant and a witness told the FBI that the passenger later placed this attendant in a headlock while pulling him toward her and trying to kiss her.


“She described his touching as predatory and stated she thought he would have raped her,” reads the affidavit.


The passenger was detained when the plane landed at Denver International and subsequently charged with Interference with Flight Crew Members, a federal offense punishable by up to 20 years in prison, and a $250,000 fine.


[via Westword.com]




by Chris Morran via Consumerist

UK Artist Creates Payday Loan Store For Kids

C'mon kiddies, get your 5,000% APR payday loans!

C’mon kiddies, get your 5,000% APR payday loans!



At first glance, the bright blue London storefront with a hand-painted technicolor scene of a cartoon cityscape in the window — complete with a smiling yellow mascot — looks like some sort of kid’s toy store or maybe a daycare center. That is, until you see the sign that reads, “Payday Loans 4 Kids.”

The recently opened Pocket Money Loans, with its offer of 5,000% APR loans (available in only 3 minutes!) for the youngsters, is horrifying some Londoners — or at least those who don’t realize that this is not an actual predatory lending operation.


Instead, the storefront and its associated website are the creation of UK artist Darren Cullen, who is critiquing the way in which actual payday lenders market their products to youth in England.


“Almost all payday loan companies have cartoon mascots, animated characters or sing-along jingles in their adverts,” he explains to HuffPo UK. “Their high street shops often have play areas full of toys and some of them hand out balloons and sweets to kids at the counter.”


Several people, believing this is a real payday loan operation, have vented their rage at the store online, and Cullen says that one in-store visitor refused to believe that it was not actually offering these loans.


“Most of the people who come in just want to be reassured that it’s not real,” says Cullen, “but one guy left believing it was real even after I told him it wasn’t, shaking his head at me.”


moneyproblems




by Chris Morran via Consumerist

Town Creates Nation’s First “Craigslist Transaction Safe Zone”

While the vast majority of purchases made via Craigslist go down without a problem, those don’t make the news; it’s the rare case of people getting scammed or attacked that earns the headlines. In an effort to reduce the chance of those sorts of incidents, one Pennsylvania community has created what it claims is the nation’s first Craigslist Transaction Safe Zone.


The police in Conshohocken, a borough on the outskirts of Philadelphia, recently decided that the police station parking lot and lobby were probably the safest places in town to allow area residents to arrange to meet with buyers and sellers from Craigslist, as the likelihood of being rooked out of your money or beaten up by a stranger drops when there are police officers in the vicinity and cameras rolling all the time.


Even with the Safe Zone available at all times of day and night, the Conshohocken police chief recommends that people arrange their transactions during the daytime and always bring a buddy.




by Chris Morran via Consumerist

Burger King Ditches The Beef For New India Restaurants – Unveils Mutton, Vegetable Whoppers

Burger King unveiled its newest non-beef menu items Wednesday ahead of the company's launch in India.

Burger King unveiled its newest non-beef menu items Wednesday ahead of the company’s launch in India.



When you hear the name Burger King, you assume the restaurant serves a plethora of burgers. And while that’s true in the United States, it won’t be the case for the company’s latest expansion into India, where menu items are beef-free.

The Wall Street Journal reports that the king of burgers will unveil a new versions of its signature Whopper sandwich when the company’s first restaurants in India open.


Burger King made the announcement in a Facebook post late Wednesday: “GREAT NEWS – The WHOPPER IS COMING SOON TO INDIA!”


The first post was quickly followed by the clarification, “We do not have beef on our menu but our options will certainly delight you.”


The new beef-free burgers include the Chicken Whopper, the Mutton Whopper and the Vegetable Whopper.


Burger King says it dropped its classic beef and pork menu items after keeping in mind the religious practices of the country’s population. It’s unclear if the new options will ever make an appearance at U.S. locations.


[Click to expand]

[Click to expand]



Still, the WSJ reports that some of company’s newest clients aren’t exactly thrilled by the new menu items.

“Whopper as chicken is unacceptable,” one Facebook user wrote after the company’s announcement.


“That sir is not a Whopper. It looks more like a chicken sandwich trying to be cool,” another resident posted.


While the fast food chain has ditched the beef and pork offerings from its upcoming menu, it continues to post photos of traditional Whoppers on its social media account in an attempt to teach its newest customers about the sandwiches.


The fast food restaurant, which is in the process of merging with Tim Hortons and moving to Canada, has yet to confirm how many locations it will open in India.


Local media in India have reported that the chain plans to open at least 12 outlets in the next three months.


Burger King Brings Beef-Free Whoppers to India [The Wall Street Journal]




by Ashlee Kieler via Consumerist

October Recall Roundup: Let’s Review The Difference Between Tables And Chairs

In the Recall Roundup for October, some American consumers aren’t clear on how tables work, an appliance that’s supposed to kill bedbugs tries to do so by burning your house down, and a Halloween flashlight can overheat and melt in a terrifying way. Here are the consumer items recalled in the last month.


Three-Lamps_LARGEHome

Waterway Plastics Spa Drain Suction Covers – Drain covers may detach, and could trap a user’s limb in the drain. No injuries reported.

ThermalStrike Expedition bedbug heat treatment system – Poses electrical fire hazard. There has been one report of a minor fire, and three reports of units giving off sparks.

Rejuvenation Haleigh Wire Dome Pendant hanging lamps – lamps may fall off the cord. There has been one report of a falling lamp, but no reported injuries.

Sling Fabric Café Furniture Sets (sold at Costco) – missing washer plate means that chairs may collapse. No reported injuries.

Michaels Stores Folding Tables – tables may collapse if “excessive” weight is placed on them. If you’re wondering what constitutes an excessive amount of stuff to put on a table, the answer is “a person.” Four consumers have reported that they tables collapsed while they were sitting on them. The users, who apparently aren’t clear on the concept of what a “table” is, reported hip, leg, and back injuries when the tables collapsed.


projectorlight

Halloween Items

Meijer image projector Halloween flashlights – may overheat, causing the handle to melt. One user has reported a melted flashlight.


titanium_lopperTools & Gardening

Craftsman Push Mowers (sold at Orchard Supply Hardware) – engine control lever may not control engine, causing engine and blades to run. No injuries reported.

Fiskars Bypass Lopper Shears – Handles may break while cutting branches. There have been 11 reports of handle-falling-off incidents, including some people with bruising or with lacerations that required stitches.

Brigg & Stratton Snapper Rear Engine Riding Mowers – axle failure may lead to loss of brake control. Two users have reported losing brake control, but there have been no injuries.


toy_toasterToys

Just Like Home Toy Toaster Sets (Toys’R’Us) – Plastic toast is not real food, but the plastic toast may crack and break, ending up in a child’s mouth.


Electronics

Sanus Simplicity Television Wall Mounts (Costco) – television may detach from the mount. Two TVs have detached from their mounts, one of which injured a user’s shoulder.


flutterbyBabies & Kids

Baby wipes sold under brands Cuties, Diapers.com, Femtex, Fred’s, Kidgets, Member’s Mark, Simply Right, Sunny Smiles, Tender Touch, and Well Beginnings - contamination with Burkholderia cepacia bacteria

Trimfoot Children’s Soft-Soled Sneakers (sold at Macy’s) – metal eyelet may detach, and children may choke on it. No injuries reported.

Pure Baby Organics Boys’ Hoodies – illegal drawstrings; no injuries reported.

Koala children’s butterfly sandals (Toys’R’Us) – butterflies can come off and pose choking hazard. One parent found a detached butterfly in a child’s mouth, but there have been no reported injuries.


Clothing

Zazou women’s silk scarves – do not meet federal flammability standards. No fires or injuries reported.


Vehicles

KYMCO All-Terrain Vehicles – fuel cap may not vent correctly, leading to pressure in the fuel tank and fires. No fires or injuries reported.

2014 Honda Pioneer 700 recreational off-road vehicles – debris on exhaust plate may catch fire. Eleven minor fires reported, but no injuries.

atvModel year 2008 and 2009 Arctic Cat all-terrain vehicles – front gear case may fail, leading to loss of vehicle control. There have been 44 reports of this, including 10 where the vehicle stopped or the operator lost control. One person sustained broken ribs and knee and back injuries.


Sports & Outdoors

Cane Creek DBINLINE Rear Shocks – may not work correctly, leading rider to fall off the bike. There have been four complaints of failures, with one report of minor injuries.

Louis Garneau P-09 bicycle helmets – may not protect from injuries in cold weather. No reported injuries.




by Laura Northrup via Consumerist

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