Everyone Loves The McDonald’s Drive-Thru Cashier Who Sings To Customers


If McDonald’s really wants to turn its sales around, maybe it should hire the most popular cashier at one Louisiana location’s drive-thru. Customers say his habit of talking in funny accents and often crooning to patrons over the mic keeps them coming back for more fast food. Just call him the burger siren.

“I come through pretty often and I do enjoy visiting, because his voice just makes me smile,” one resident told KPLCTV.com of the show the cashier puts on.


He’s not humble about his talents, either, which he says he started honing as a way to make the time on the job pass more quickly.


“It’s kind of my talent that keeps putting me back here,” he explained.


Indeed, say his drive-thru faithful: “This young fella has such a voice that at first you think it’s a recording it’s so unique,” one customer said.


Lest you think he’s read to take his act on the road or try for a career on the airwaves, as some of his customers have encouraged him to do, he says he’s happy to perform where he is for now.


“It gives me that kick for an extra smile,” he explained.


Previously in tune-happy McDonald’s workers: Singing McDonald’s Employee Is Apparently Not Annoyint To Customers


Service with more than a smile: drive-thru cashier keeps customers laughing [KPLCTV.com]




by Mary Beth Quirk via Consumerist

Comcast Apologizes For Week’s Second Large-Scale Outage


In the wake of its second high-profile TV service outage this week, Comcast is apologizing to affected customers, many of whom had to find out through social media that there was a widespread problem because they couldn’t get through to Kabletown over the phone or online.

“We know some of our customers may have missed their favorite shows off and on over the past few days and were unable to easily reach our customer care representatives for assistance,” reads a statement from Comcast, “and we’re really sorry.”


The company isn’t providing specific details on what caused the outage but says that a “technical issue” arose while upgrading its X1 platform.


“We’ve identified the cause and our engineers are working to fully restore our services,” says Comcast. “Additionally, we will be reaching out to impacted customers to ensure their service issues have been resolved and they are satisfied with their service.”


There doesn’t appear to be a specific timeline for when the problem will be fixed for everyone, but the rate of outage complaints on DownDetector has dropped significantly since last night, when it peaked at 1,102 instances in an hour. It’s currently still double the rate of outage complaints that were being reported before the spike, so there appears to be some customers still having problems.


We don’t yet know if Comcast will be providing bill credits or some other sort of reimbursement for affected subscribers, but if we hear anything we’ll let you know.




by Chris Morran via Consumerist

General Motors Continues To Claim It Shouldn’t Be Liable For Ignition Switch Lawsuits


General Motors made it clear several months ago that it would use its ignition switch defect recall2009 bankruptcy to shield itself from liability in lawsuits regarding the now massive ignition switch defect recall. Yesterday the carmaker reiterated its stance that it can’t be held responsible for the bad behavior of the “Old GM.”


Reuters reports the company, which faces 130 lawsuits over accidents and lost vehicle value related to the recall, filed a brief saying that plaintiffs in the cases were trying to re-litigate issues that had been aired and resolved five years ago during the company’s bankruptcy hearing.


“Plaintiffs resurrect the same failed arguments as the creditors before them made in seeking payments from New GM for Old GM’s liabilities,” the brief said.


GM’s argument hinges on its belief that when it filed for bankruptcy during the recession its restructuring plan – which included selling its assets, brands, logos, and trademarks to a new corporate entity called NGMCO Inc. (now known as “General Motors”) – absolved it from many of the liabilities of the “old” GM.


Even though the recall did not occur until 2014, the defective part itself was fixed before the bankruptcy. So while GM is going to fix all those defective vehicles, it maintains that it can’t be held liable in the class action suits being filed over the defect.


Many of the lawsuits filed against GM include allegations of fraud and cover-ups at the car maker, which knew about the defect as far back as 2001 and didn’t do anything about it until 2007, and still continued to hold off on a recall through early 2014.


Back in April, GM asked the federal bankruptcy court to prevent cases related to vehicles made before 2009 from going forward, based on its belief that terms of the sale of the older vehicles put liability squarely on “old” GM.


However, plaintiffs’ lawyers have asked the court to rule that the bankruptcy doesn’t protect the company because consumers were not informed about the problems at the time and had no chance to argue during the bankruptcy proceedings.


Just two months ago, plaintiffs in cases against GM received a boost in their fight when a federal judge directed GM to turn over all documentation, including information already submitted to Congress and an internal investigation. However, the order only pertained to accidents that occurred after the automaker became the “new” GM.


In Wednesday’s brief, GM rejected the argument that plaintiffs’ didn’t have notice of the bankruptcy sale and stressed that none of its action constitute fraud against the bankruptcy court, Reuters reports.


A spokesperson with GM says the company believes its position is consistent with federal law and legal precedent.


The lead lawyer for the plaintiffs tells Reuters he was expecting the new filing.


“I say bring it, we will beat it,” he says.


GM tells court it not liable for claims over pre-bankruptcy cars [Reuters]




by Ashlee Kieler via Consumerist

Costco May Finally Start Accepting Something Other Than American Express


Costco may be very generous with the free food samples and might have a very forgiving return policy, but when it comes to paying with a credit card at the warehouse club, customers have only one option: American Express. But a new report claims that we could be seeing the end of Costco customers being forced to use their AmEx when buying 872 lbs. of steak and enough toilet paper to keep a small nation clean.

This is according to Bloomberg, which reports that Costco is considering an end to its exclusivity deal with AmEx, and has talked to both Capital One and MasterCard about replacing its longstanding credit card buddy.


If so, it would be a repeat of what Costco announced for its Canadian stores earlier this year. Starting in 2015, AmEx will no longer be accepted north of the border and the Canadian Costco’s co-branded credit card will become a Cap One MasterCard.


But Bloomberg says that Costco is taking bids for both a card issuer and a payment network. It’s possible that AmEx could ultimately maintain its gigs offering both these services to the wholesaler.


Costco stores have long accepted only one brand of card. Before AmEx, shoppers could only pay with Discover cards. However, the company does accept other card networks for online purchases.


A switch to MasterCard or Visa as the payment network would significantly increase the number of consumers who could pay with plastic at Costco. This may be important if the company wants to expand its customer base.




by Chris Morran via Consumerist

Starbucks Is “Very Sorry” It Tried To Drop The Eggnog Latte, Brings It Back


We are creatures of habit. So if you’re the kind of person who, without fail, has been drinking a Starbucks eggnog latte every fall since 1986 (when it first hit the menu), when someone takes that beverage away from you, they better be darn well sure there’s going to be an uproar. And roar customers did, when Starbucks said it was dropping the drink this year — only to quickly apologize and make everything be like it was before the chain went rogue.

The seasonal beverage will be back on the menu nationwide in all store by the week of Nov. 17, USA Today reports, citing a Starbucks spokeswoman who apologized for the company, saying it had been an effort to simplify its expanding menu.


“We made a mistake,” the spokeswoman said. “We are very sorry.”


It’s already returned to one of its most popular areas, the Pacific Northwest, but the trouble Starbucks has now is trying to get enough eggnog fast enough from its suppliers.


The complaints started around Nov. 1 when Starbucks heralded the switch to the holiday season by shanging cups from the usual white to red. But when no Eggnog Latte appeared with those cups, consumers pushed back — via phone calls, emails, social media posts and comments on the MyStarbucksIdea.com site.


The spokeswoman adds that Starbucks has learned its lesson, that many people are so devoted to and cherish their holiday time, “and Starbucks is a part of that tradition.”


Tis the season, to be sure — if all the over-sharing posts I see on Facebook are true, you do NOT want to mess with people’s holiday coffee drinks. They will cut you.


Oops. Starbucks brings back Eggnog Latte [USA Today]




by Mary Beth Quirk via Consumerist

USPS Will Deliver Some Non-Amazon Packages On Sundays

The USPS does not deliver cats on Sundays, or any other day of the week. (Jenna Belle)

The USPS does not deliver cats on Sundays, or any other day of the week. (Jenna Belle)



Last year, Amazon.com began Sunday delivery in certain large cities, delighting custoemrs who like to get their Amazon packages earlier, and delighting the United States Postal Service, which remains desperate for new sources of revenue. Apparently, we’re all doing so much shopping online that the USPS will be making more Sunday deliveries this year to spread out the burden of hauling things to our doorsteps.

Delivery services and retailers are desperate to avoid a fiasco like the massive backlog of late deliveries right before Christmas 2013, where retailers promised delivery before Christmas that was physically impossible. If you’re planning to do more of your holiday shopping online this year, you’re not alone: the USPS anticipates 13% more packages in their system for the rest of this year, and will begin stopping by on Sundays on November 17th to get packages out faster in big cities and other “high-volume areas.”


U.S. Postal Service Adding Sunday Deliveries in Some Areas for Holidays [Wall Street Journal]




by Laura Northrup via Consumerist

Microsoft Decides To Stop Charging For Mobile Office Apps

Bringing-Office-to-Everyone-2 Realizing that it can’t make money if no one uses its products anymore, Microsoft has decided to allow iOS and Android users to access most of the functions in its mobile Office suite of apps — Word, Excel, PowerPoint — without having to pay a hefty annual subscription fee.


Until now, any mobile users wishing to create or edit an Office file in these apps had to pay at least $70/year to subscribe to Microsoft’s Office 365 service, which will still exist as an upgrade for users who need the full functionality of the Office apps.


But with so many free or lower-cost competitors available to users, Microsoft needed to do something to keep its audience.


“We want as many users as we can get,” said the company’s corporate VP of marketing for Microsoft Office. “It’s becoming clearer to us, to continue to be the best paid solution, it’s also important to be the best free solution.”


The fee only applies to the mobile versions, and only to non-business customers. Microsoft will continue to charge for Office 365 access for laptop and desktop users and business accounts.


In addition to dropping the fee for mobile access, Microsoft has released a new version of Office for iPhones, updated the iPad app, and announced a preview of a version specifically for Android tablets.


Bringing Office to everyone [Office blog]


Microsoft brings Office to everyone, everywhere [Press release]


Microsoft sets Office free on iPhone, iPad with Android preview and Windows touch version in tow [GigaOm]


Microsoft Is Giving Away Its Office 365 Mobile Apps [WSJ Digits]




by Chris Morran via Consumerist

Amazon Extending Some Prime Benefits To Partner Sites


The way an Amazon Prime membership works right now, all of the perks of online shopping, like free two-day shipping, are benefits enjoyed only while purchasing goods on Amazon itself. But now Amazon is dipping its toes in the pool of friendship, as it’s joining up with partner sites to extend some of those benefits to shoppers buying stuff on other sites as well.

The first retailer to team up with Amazon is AllSaints, a British company, reports CNN, citing Tom Taylor, a vice president at Amazon who made the announcement this week.


“Think about the possibilities,” Rick Ascott, digital director at AllSaints, said. “I can see a day when Prime members will have access to sneak previews and first chance to shop our new collections.”


Prime benefits that will be shared with other sites are part of Login and Pay with Amazon, a program already in place that has outside companies pay a fee to Amazon, and in turn, shoppers can buy instantly on their pages using their Amazon accounts.


So far it’s been a good partnership, Ascott says, as Amazon customers who put stuff in their shopping cart have so far been 34% more likely to actually buy them, and spend 15% than non-Amazon customers.


Other retailers are more reticent to cut Amazon in on their businesses, as it could mean diluting their own brand’s message with Amazon, something they might not be able to control if their goods are showing up in the same search results as other, cheaper items on Amazon.


Amazon extending Prime benefits to other sites [CNN]




by Mary Beth Quirk via Consumerist

Woman Receives Home Depot Package With Fire Starter, Tons Of Shredded Checks, Bank Statements

A Colorado woman's Home Depot order came packaged with highly sensitive financial documents belonging to other people.

A Colorado woman’s Home Depot order came packaged with highly sensitive financial documents belonging to other people.



A Colorado woman got more than she bargained for when ordering a fire starter for Home Depot: A box full of other people’s shredded checks and bank statements.

Denver’s 7NEWS reports the Fort Collins woman discovered the highly sensitive information used as packaging material when she picked up her order from a local Home Depot store.


After just a few minutes, the woman was able to piece together a partially complete check.


“You can tell the bank, most of the account number. It’s just adding up quickly,” she says. “I started thinking, ‘Well, what if these were my checks?’ I thought it would be good if somebody checked this out.”


A spokesperson from Home Depot tells 7NEWS that she was confident the private information wasn’t used as packing material in a Home Depot distribution center, but that the company was investigating the matter.


“We follow strict guidelines and only used approved packaging material like bubble wrap and cardboard,” the spokesperson says.


Fort Collins woman’s Home Depot order comes in box packed with cut-up checks, bank statements [7NEWS]




by Ashlee Kieler via Consumerist

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