Target Dropping Health Insurance For Part-Time Employees


Saying that part-time employees can now get health care coverage through recently launched online insurance exchanges, Target announced yesterday that, as of April 1, it will no longer offer insurance to its part-time staffers.

Instead, the retailer will provide each part-time worker currently enrolled in the store’s insurance plan with $500 cash that can be used to purchase coverage elsewhere. Employees can also arrange for one-on-one sessions with a benefits manager to talk about the transition.


“Our decision to discontinue this benefit comes after careful consideration of the impact to our stores’ part-time team members and to Target, the new options available for our part-time team, and the historically low number of team members who elected to enroll in the part-time plan,” writes Target’s head of Human Resource, Jodee Kozlak, in a blog post.


Kozlak claims that participation in the store health plan among part-time employees was not very high, representing only about 10% of Target’s entire 361,000-person workplace.


Target is just the latest large retailer to shift part-time employees off company-provided insurance plans and toward the online exchanges. Large businesses like Sears/Kmart, Petco, Home Depot and Darden Restaurants (Olive Garden, Red Lobster, LongHorn Steakhouse) have all recently announced similar changes in health care coverage.


Some of these employers have switched workers to private exchanges, operated by benefits providers and customized for these businesses and their employees. Others, like Target, are telling part-timers to look to public exchanges operated by the state and federal government.


One union organizer in Target’s home town of Minneapolis worries that retailers may deliberately limit workers’ hours to keep them below the full-time threshold set by the Affordable Care Act. Doing so would mean the business would not have to provide insurance.


“All of a sudden where you used to work 31 hours a week, it’ll be cut to 28 hours or less — and that’s a huge hit,” he tells the Minneapolis Star-Tribune. “You’ll see a department that might have one or two real full-timers and the rest will be these perpetual part-time people who will never have a chance for full-time hours because Target is looking at everyone as a cost.”


In her blog post, Kozlak provides a vague denial to such accusations, saying that Target will not be limiting hours.


“At any time, our team members can talk to their manager about their interest and availability to work more hours,” she writes. “In fact, during the holiday season we offered our year-round part time and full time team members the opportunity to take on additional hours or cross-train to work in other areas — at their request.”


Target will drop health insurance for its part-time employees [StarTribune.com]


Target to stop health care coverage for part-time workers [Reuters]


Talking Health Care with EVP of Human Resources Jodee Kozlak [Target Blog]




by Chris Morran via Consumerist

Programamos: Proyecto colaborativo sobre programación en centros educativos





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Time Warner Cable Techs Should Know They Will Be Photographed If They Fall Asleep On Job

(Reddit user DrinkingWhiteRussian)

(Photo: Reddit user DrinkingWhiteRussian)



Being a cable installer can be an exhausting job, with a day that is often overflowing with appointments you probably can’t make it to on time, figured out by some far-away computer that doesn’t care if you’re tired. Not to mention the fact that you’ll probably be put on hold for just as long as the customers who try to call in. With all that said, you still need to realize that if you’re going to fall asleep on a customer’s couch, your photo will probably end up on the Internet.

Earlier today, a Reddit user posted the above photo of what he claims is a TWC tech snoozing on the job.


According to the customer, the catnap occurred while the tech was on hold for about 20 to 30 minutes waiting to set up the modem:



The technician arrived around 12:30pm to replace our modem. I showed him where the existing one was and he got to work. I went back to my office to continue working, he replaced the modem and made a call to activate/register the modem… I could hear the hold music from his call because he had it on speaker and eventually after about 15 minutes of listening to it from the other room, I walked out to find him like that.


Before doing anything, I grabbed my phone and snapped the pic, and then said “Excuse me?”. He startled a little bit, pointed to his phone and said “Sorry man, still on hold.” So I went back and kept working, and 5-10 minutes later someone picked up and he registered the modem. My internet was working and he went on his way.



While the power-nap was over, the customer’s hellish TWC experience was not.


“About 10 minutes later, I turned on the TV in my room to see the ‘This cable box is not authorized’ message,” he writes. “I called Time Warner, eventually got a representative, who sent a signal to my box and got it working again.”


Then only two minutes after that, his Internet crapped out.


“I restarted the modem, and when I connected, it brought me to a ‘Automated Provisioning’ website, telling me that I had to register the MAC address of the modem,” writes the customer, who then called TWC… again. The rep took his info and promised a call back within 30 minutes. That did not come.


He called again, got a tech support rep who told him to do a hard reset on the modem. No luck. Try again. Double no luck.


“He then told me he had to transfer me to the local Time Warner to complete the registration,” recalls the customer. “He transferred me, but of course it wasn’t to the local Time Warner, it was back to the national Time Warner. However, the guy that I got this time saw that they had never deactivated the original modem that was replaced. So he did that, and then re-registered the new modem, and voila, internet!”


THE CONSUMERIST ROGUES GALLERY OF BAD CABLE INSTALLERS:

U-Verse Installer Uses Portable Urinal To Relieve Himself In My Bedroom, Leaves It Behind

DirecTV Apparently Thinks This Is An Acceptable Installation

Comcast Tech Tells Me He’ll Be Right Back… I’m Still Waiting

Comcast Installer Arrested For Exposing & Playing With His Cable In Front Of Customer

AT&T Needs To Come Pick Up Its Crap From My House

It Took Four Appointments And A Call To The Police To Get My Time Warner Cable Internet Installed




by Chris Morran via Consumerist

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CFPB Tackles Mortgage Protections For Borrowers In The Armed Forces


The CFPB last week unveiled a set of rules (PDF) to protect mortgage borrowers, especially those who are military servicemembers.


Part of the trouble for military families is that they simply have to move more often, and on timetables not of their choosing. That means dealing with more lenders, more houses, and more potential for problems.


The three new key areas the CFPB addresses are:



  • Dual tracking: Lenders who move forward with foreclosure proceedings against a homeowner, while at the same time working with that borrower on a loan modification, are dual tracking–and that’s a big no-no, says the CFPB.

  • Streamlining help for borrowers: Homeowners seeking loan modifications can get stuck in paperwork hell, having to submit a new package of documents (that goes who-knows-where) each time they pursue a new option or speak to a new service rep. The CFPB’s new rule requires lenders to consider all options for which borrower is eligible right off the bat, without countless repeated paperwork cycles.

  • Better service: Loan sevicers are required to “train their people to answer your questions and, if you do run into trouble, the servicer has to assign people to help you.” Additionally, lenders are supposed to have policies in place to prevent losing paperwork.


Specifically to help members of the armed forces, as of 2011 Fannie Mae and Freddie Mac consider Permanent Change of Station (PCS) orders to be hardships that qualify for assistance programs–meaning military families who have been ordered to pack up and move no longer have to miss a mortgage payment before qualifying for help.


Additionally, back in 2012 the CFPB issued guidance that all mortgage servicers should have a policy in place for dealing with borrowers who received PCS orders, and that they need to communicate those policies clearly.


In recent months, the CFPB has also addressed predatory lending and exorbitant bank fees targeted at military service members.




by Kate Cox via Consumerist

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