Blog dedicado a la formación en todos sus ámbitos: presencial, online, a distancia
Hola:
Una infografía sobre Por qué atención al cliente en Redes Sociales.
Un saludo
Por qué atención al cliente en Redes Sociales
Because someone will likely point it out, yes, I’ve been to Disneyland and I know you only hear the song when you’re on the actual ride (right?), but can you imagine? Gratitude!
According to CBS Los Angeles, people were stuck for around two hours in 90-degree weather on Mickey’s Fun Wheel.
“It was definitely hot up there. First 45 minutes was, we had no communication of what was happening. We could hear someone saying, ‘Thanks for your patience.’ We didn’t know what was happening,” one passenger told CBS Los Angeles.
“We are working to evacuate our guests as soon as possible. The safety of our Guests and Cast Members is our highest priority,” a spokesman said at the time, probably not realizing that you don’t want to evacuate a person in public.
Disney officials confirmed that the wheel stopped unexpectedly due to an unidentified technical difficulty, without explaining what that was exactly.
No one was hurt in the process– and again, no one had to hear that song, we hope — and everyone got off the ride safely. Guests were given cold towels and water, as well as a free one-day pass.
…That song is totally stuck in your head now, isn’t it? Mine too. Sorry.
Riders stranded for hours on Disneyland Ferris wheel [CBS Los Angeles]
Hola:
Una infografía sobre la evolución de las oficinas.
Un saludo
The Evolution of the Office
The site asks for the name of your elementary school, but no one seems to be cross-checking to make sure that your school was really part of the Book-It program in 1988. They’re using the current professions, cities, and elementary school names of the “alumni” to make a cool map showing all of the impressive things that the program alumni have grown up to become. Pizza Hut estimates that about 20% of all Americans of the proper age have participated in Book-It during the last three decades.
Pizza Hut announced the alumni outreach effort earlier this week, but we weren’t sure that the site was up and generating coupons until this afternoon. The form didn’t even work until yesterday. It’s working now, though. We’re not sure how good the personal pan pizza is per square inch, but the more important question is this: will the free pizzas for adults drum up business for Pizza Hut as it did back when the Hut was primarily a sit-down restaurant?
Book-It Alumni Program [Pizza Hut]
NOSTALGICALLY RELATED:
What Happens To Pizza Huts When They Are No Longer Pizza Huts?
A US Airways flight from New York LaGuardia to Charlotte Douglas International in North Carolina left about a half hour late last night, which in itself isn’t news, and really isn’t that bad.
But the reason for the delay is definitely going to be one of those stories passengers will relay with glee: Some live crabs from a shipment of seafood apparently escaped their container, spilling out into the plane’s cargo hold and forcing the airline to clean’em up before the flight could leave, reports the Charlotte Observer.
“They were small, not Alaskan King crabs,” a US Airways spokesman said, adding that there were “a decent number of them.”
The plane had originated in Charlotte, but it’s unclear who shipped the crabs and whether or not any crabby lives were ended prematurely that day, and if so, how many.
Live crabs get loose, delay US Airways flight to Charlotte [Charlotte Observer]
Over at the Washington Post, writer Craig Timberg puts it in pretty straightforward terms. He uses the analogy of a windowless, doorless brick building. Put any sort of opening in that structure and it’s not as secure.
“No matter how thick the door or tough the lock, the house is now more vulnerable to intrusion in at least three ways: The door can be battered down,” writes Timberg. “The keys can be stolen. And all the things that make doors work – the hinges, the lock, the door jamb – become targets for attackers. They need to defeat only one to make the whole system fail.”
So even if you agree with the notion that the police should, in certain warranted cases, have a way to access a smartphone without the user’s passcode, it would seem difficult to deny that this portal would be a tempting point of entry for hackers.
“It’s not just that somebody is going to use the same back door that law enforcement uses,” explains cryptology expert Matthew Blaze from the University of Pennsylvania. “It’s that introducing the back door is very likely to either introduce or exacerbate a flaw in the software.”
To go back to the brick house analogy, you could put in a sturdy, air-tight steel door, but what if putting in that door reveals a weakness in the mortar in nearby bricks?
So not only do you have a known point of entry into the structure, you now have other flaws that could be taken advantage of.
Should the police be given special keys that will unlock any house, any room, any locker, any safe deposit box?
Sure, it would make things easier for the police. It would also make things that much more tempting for thieves who would try to emulate those master keys — or exploit a locking system that allows for an all-access key — to aid in the commission of crimes.
In his argument earlier this week for backdoors, outgoing Attorney General Eric Holder claimed that “It is fully possible to permit law enforcement to do its job while still adequately protecting personal privacy.”
The AG resorted to playing the kid card to get his point across.
“When a child is in danger, law enforcement needs to be able to take every legally available step to quickly find and protect the child and to stop those that abuse children,” he said, without actually explaining how having backdoor access to a smartphone would aid any of this. “It is worrisome to see companies thwarting our ability to do so.”
Thing is, the decision by Apple and Google to batten down the hatches on personal privacy does little to prevent law enforcement agencies from catching criminals. It only protects data that is on the phone. Police can still get warrants for wiretaps, can still compel wireless providers and app companies to provide stored details on transmitted or remotely stored data.
So if a child pornography ring is e-mailing or texting photos to each other, or storing those images on the cloud or on a remote server, that’s all still available to police.
We live in a world where a trip to the hardware store, or the bank, or the sandwich shop, or the beauty supply store can result in you having your personal and financial information stolen and sold to anyone willing to pay for it. This is not the time to be giving anyone — police or criminals — additional points of access to our data.
The Tesla CEO says that next year, his company’s cars will be able to drive themselves about 90% of the time on a highway — which of course, doesn’t include trying to maneuver through dense cities packed with cars.
“Autonomous cars will definitely be a reality,” he tells CNNMoney in an interview. “A Tesla car next year will probably be 90% capable of autopilot. Like, so 90% of your miles can be on auto. For sure highway travel.”
Sound crazy? Maybe — but Musk goes on to explain that it would work using a combination of different sensors: For example, combining cameras that have image recognition with those that use radar and long-range ultrasonics.
And once Tesla does it, Musk says “other car companies will follow.”
Follow the leader, he clarifies.
“I mean, Tesla’s a Silicon Valley company. If we’re not the leader, shame on us,” Musk said.
You get me to where George Jetson was every day when he hopped in that car to work and we’ll talk, Musk.
Elon Musk: Tesla 90% autonomous in 2015 [CNNMoney]
This was the review that the supplement company posted on the same complaints site that it is suing. Problem is, Ribeiro’s lawyers say he has absolutely no connection to the product and he does not and never will endorse it.
As part of the legal wrangling in this lawsuit, the supplement company recently attempted to purchase a “promoted” review on the complaints site. That review featured Ribeiro (currently dancing with fellow stars on ABC’s Dancing With The Stars) and said he’d “met and reviewed 4 users who had lost about 100 pound.”
The site allegedly denied the request for the ad, according to an affidavit [PDF] filed by the supplement company, alleging that this demonstrates that the complaints site does not take an “agnostic” approach to its reviews.
The company said the site’s operators “do not want consumers to have the ability to make informed decisions, but merely want to provide false, misleading and defamatory information.”
However, as Ars Technica points out, the “review” with Ribeiro was readily available on the complaints site as recently as Oct. 1.
The review was eventually taken down by the site, the owner explains in a court filing [PDF] of his own, after attorneys for Ribeiro contacted him to say their client had never endorsed this product.
“Not only does the Review falsely attribute quotes about the Product to Ribeiro, but also contains unauthorized uses of Ribeiro’s photograph to promote the product,” reads the letter from the actor’s lawyers. “Ribeiro unequivocally is not, has never been and has no intention of ever becoming a paid spokesperson of the Product. Furthermore, Ribeiro has never personally used the Product and in no manner whatsoever endorses the Product.”
The review was taken down from the complaints site, but until recently remained as a post on the supplement company’s Facebook page. That now also appears to have been removed.
Amazon Prime Instant and iTunes both include a disclaimer before the cartoon shorts (though it’s unclear when it was added), reports The Wrap, warning viewers that the scenes “may depict some ethnic and racial prejudices that were once commonplace in American society.”
That doesn’t mean that it was okay back then, either, no matter who’s saying it, the disclaimer adds:
These animated shorts are products of their time. Some may depict some of the ethnic and racial prejudices that were commonplace in American society. These depictions were wrong then and are wrong today. While the following does not represent the Warner Bros. view of today’s society, these animated shorts are being presented as they were originally created, because to do otherwise would be the same as claiming these prejudices never existed.
This isn’t a new idea — Whoopi Goldberg narrates a similar pre-film disclaimer on the show’s DVD set from Warner Home Video:
Neither Apple nor Amazon responded to The Wrap’s request for comment.
‘Tom and Jerry’ Cartoons Slapped With Racist Warning (Update) [The Wrap]
Insurance policies are very, very specific about what they do or don’t cover. How specific? Goldstein’s policy and most others, will cover the loss of his home and possessions if a volcano spews lava into his house, but not if it is destroyed by a missile during a declared war. If there’s no war on and his house is struck by a missile, then it’s covered.
There are good reasons for these seemingly random distinctions between what insurance will and won’t cover. One of those reasons is “moral hazard,” which is why insurance companies don’t cover, say, bedbugs. Otherwise, you might haul in furniture from the street and not take sensible anti-bedbug precautions.
The other reason is “correlated risk,” the risk that other homes would also be destroyed at the same time as yours. Think of it this way: your house or your town being hit by a missile when there’s no war is pretty unlikely, and might be an isolated incident. If someone has declared war on the United States, your house and your town probably won’t be alone.
Here’s another way to think of it: spelling things out in an insurance policy pre-empts lawsuits. A 23-page insurance policy is 23 pages’ worth of things that won’t end up in court if there’s a dispute between you and your insurer.
Bedbugs, Lava And Bowling Balls: Inside My Homeowners Insurance Policy [NPR]
Episode 570: The Fine Print [Planet Money]
