Fifth Third Bank Backtracks On Its Pledge To End Payday Loans

fifth In early 2014, the four major banks still offering customers payday loan-like services announced they would discontinue their often under-fire programs by the end of the year. Apparently Fifth Third Bank has changed its mind, announcing plans to continue with a revised, supposedly less harmful version of the service for existing customers. But consumer groups say the revamped service doesn’t actually address the problems that led banks to discontinue programs in the first place.


The Cincinnati Business Courier reports that Fifth Third Bank backtracked on its previous promise to shutdown its Early Access program by the end of the year and instead will continue offering short-term loans to customers already enrolled in the program.


Fifth Third Bank says it has worked to revise its existing program, which lends up to half of a customer’s monthly direct deposits but no more than $1,000 at a time, to make it less harmful to consumers.


Former bank deposit advance services differed little from the typical storefront payday loan operation – both offered high-interest, short-term loans meant to get consumers out of emergency financial situations, but in reality were found to trap them in an ongoing cycle of debt.


Revisions of the Early Access service include a reduction of the transaction fee from 10% to 3% of the amount of each advance, increasing the repayment deadline for each advance from 35 days to 45 days, and a reduction in the number of months a customer may advance the maximum credit limit from six to three months.


Additionally, the bank says that the maximum credit limit is reached for three consecutive months, the customer will be ineligible for an advance for 30 days following the third month.


Those might seem like improvements on paper, but consumer groups say in practice the changes likely aren’t enough to actually prevent the debt trap perpetrated in previous bank payday-like services.


Diane Standaert, director of state policy for the Center for Responsible Lending, says based on the program’s terms posted online consumers would face many of the same payday loan issues they have in the past.


“From the website, it looks like a borrower could still be indebted at triple-digit interest rates for 365 days a year with this product,” she tells Consumerist.


While the service’s revisions give consumers 45 days to pay back the loan, Fifth Third’s terms show that an automatic repayment would be taken from the borrower’s account at the time of their next direct deposit. That means the length of the loan could be significantly shorter, which raises the calculated APR to higher than three digits – just like traditional payday loans.


Even with a charge of just 3% of the amount financed, a consumer taking out an advance for 12 days could reach interest rates in the triple digits, Standeart says.


Although the service reduces the number of months that consumers can advance their maximum credit limit, it doesn’t prevent borrowers from taking on more debt than they can handle, leaving them indebted for 365 days of the year, Standaert says.


Additionally, Suzanne Martindale, policy counsel for our colleagues at Consumers Union, says the revised program doesn’t address a borrower’s ability to repay. This is a huge concern among bank regulators, and the reason for the end of bank-operated advance programs.


Last December, the Federal Deposit Insurance Corporation (FDIC) – which regulates banks like Regions and Fifth Third – and the Office of the Comptroller of the Currency (OCC) – which oversees institutions such as Wells Fargo and U.S. Bank – issued guidance directing their banks to asses borrower’s ability to repay and limit repeat lending. The 22-page guidance document essentially told the banks to end payday loan-esque practices.


“I think they are on borrowed time with this program,” Martindale tells Consumerist. “If they want to avoid further scrutiny from regulators, they would do best to end the program and work instead to develop safe, sound alternative small-dollar credit products that comply with current guidance and regulations.”


Fifth Third Bank, U.S. Bank, Wells Fargo and Regions were the largest in just a handful of depository institutions that still offered direct deposit advance loans before they each announced they would discontinue their programs in January.


The banks had come under increased scrutiny by federal and state regulators in recent years.


In addition to the FDIC and OCC guidance report, the banks faced criticism from five U.S. senators who in January 2013 asked regulators to put a stop to bank payday loans. In the letter, the senators urge the Federal Reserve, FDIC and OCC to stop federally regulated banks from engaging in payday lending and to prevent further expansion of payday lending before this predatory practice spreads.


Fifth Third revamping short-term payday loan service [Cincinnati Business Courier]




by Ashlee Kieler via Consumerist

Readers’ Reviews Of Papa John’s Fritos Chili Pizza Mixed, Mostly Bad

fritos_chili_pizzaLast week, we shared the somewhat terrifying news that Papa John’s is marketing a pizza topped with Fritos and chili. Yes, the snack chip Fritos. Yes, on a pizza. Yes, on a Papa John’s pizza. We asked whether any of you out in Consumerland had tried it, and some of you were brave enough to.


We would like to point out that this was not a challenge. We did not encourage our readers to purchase and eat Fritos chili pizzas. They did so of their own free will.


Tresser was not impressed with the Fritos, or with the pizza, declaring the former to be “either crazy stale or steam-dried on the way to our house.” The Fritos didn’t appear to be baked along with the rest of the pizza, so it’s possible that the heat of the rest of the pie could have steamed the chips into terribleness if they were added late in the baking process. The rest of the pizza was dull: even the special chili sauce. “It was clearly not a typical pizza sauce,” Tresser wrote, “but by itself it didn’t stand out as something one would ever confuse for chili.”


Charlene has one idea for improving the pizza: “They should give you the Fritos to put on right before you eat it. Also they should consider using chili Fritos.” Wouldn’t that be maximum chili? She notes that the Fritos were soggy, there were huge tomato chunks, and she ate one piece and threw away the rest.


Karen dissented from the rest of this non-panel. She really liked it. “It’s better than it has any right to be!” she wrote, presumably with a slice of leftover pizza by her side. “The Fritos are nice, but it’s the chili that makes it good.” She pointed out that only $12 is a pretty good price for a deluxe pizza at Papa John’s, and urges everyone to give it a try. Assuming that they already like Papa John’s, at least.


Overall, we kind of agree with the summary of Tresser, the first reviewer: “I am curious who they ripped this idea off of, and if I ever find out I’d like to try it. I’m sure the original version is miles ahead of this pale comparison.”




by Laura Northrup via Consumerist

Facebook: Govt. Requests For User Data Up 24% In First Half Of 2014

facebooktrans The whole notion of companies being transparent — or at least as transparent as they are allowed to be — about governmental requests for personal data is still quite new, so it’s too soon to identify trends based on the little bit of information we’re given, but today Facebook said that governmental requests for user data during the first half of 2014 were 24% higher worldwide than they were during the six months previous.


This is according to the latest transparency report from Facebook, which deals with requests from the first six months of 2014. During that period of time, the website received a total of 34,946 requests from governments around the world.


Requests from authorities in the U.S. totaled 15,443 during this time, accounting for around 44% of the global total. These requests from stateside governments involved 23,667 accounts.


Slightly more than 80% of U.S. requests resulted in Facebook handing over some sort of information to authorities.


Search warrants represented the highest number of requests (7,676 request involving 12,230 accounts). These are cases in which a judge determined that there is probable cause that authorities might find evidence of a crime in a user’s account. In these instances, Facebook turned over some sort of data more than 84% of the time.


The type of request with the highest percentage of instances in which data was given to authorities involved pen register/trap and trace requests to intercept real-time info about an account (like the IP address a user logs in from) might prove relevant to an ongoing criminal investigation. Facebook agreed to more than 85% of these requests, though they only accounted for about 14% of the U.S. total.


The least successful requests involved emergency disclosures, where authorities were seeking information with the intent of preventing imminent harm to someone. Only 45% of these requests were fulfilled to some degree.


“[W]e scrutinize every government request we receive for legal sufficiency under our terms and the strict letter of the law,” writes Chris Sonderby, Facebook Deputy General Counsel, “and push back hard when we find deficiencies or are served with overly broad requests.”


He continues, “While we recognize that governments need to take action to protect their citizens’ safety and security, we believe all government data requests must be narrowly tailored, proportionate to the case in review, and subject to strict judicial oversight.”


Sonderby cites its ongoing legal battle against authorities in New York, who are trying to obtain information on nearly 400 Facebook users that may be tied to in some way to an insurance fraud investigation.


Over the summer, a court threatened Facebook with contempt if it failed to turn over the data. The website is making an appeal to a higher court, but those warrants have been unsealed and data was turned over.


“We’ve argued that these overly broad warrants violate the privacy rights of the people on Facebook and ignore constitutional safeguards against unreasonable searches and seizures,” writes Sonderby. “Despite a setback in the lower court, we’re aggressively pursuing an appeal to a higher court to invalidate these sweeping warrants and to force the government to return the data it has seized.”


One thing we don’t have data on are the number of national security requests made by the government, as Facebook is only allowed to reveal that information in bands of 1,000. So all it can tell users is that it received somewhere between 0 and 999 such requests in the first half of 2014.


Last month, Twitter filed a lawsuit against the Justice Dept., the FBI, U.S. Attorney General Eric Holder and FBI Director James Comey, claiming that restrictions on transparency reports violates companies’ rights to speak freely.




by Chris Morran via Consumerist

Arby’s CEO Would Like To Remind Customers You Can Customize Sandwiches (Sort Of)


It’s not a deli counter where you can order up sandwich fixins willy nilly, but the CEO of Arby’s would like to remind customers that you can customize your sandwich — well, to the extent that you can ask for things to not be on it, or for a different kind of bun.

In an interview with the Associated Press about what the chain is doing to bring customers through its doors and position itself as a “premium” fast-food chain, CEO Paul Brown acknowledged the trend of customization in the fast food industry.


“You can customize your way to being healthy,” he points out, while noting that Arby’s won’t be going the way of ‘build your own as you go.'”


“But we give the ability to say without onions, without mayonnaise or whole wheat instead of a regular bun,” he added.


Is that just holding the mayo and/or making substitutions, or customizing? Shrug.


Brown explains however, that customers might not necessarily know that kind of experience is available at Arby’s — he says less than 1% of customers request a customized order.


“We don’t believe enough people know you can, which is one of the reasons we’re working on our marketing to make that a lot clearer,” Brown said.


Arby’s CEO on customized orders, quality meats [Associated Press]




by Mary Beth Quirk via Consumerist

Nissan Recalls Nearly 16,000 Infiniti Hybrid Sedans For Transmission, Software Issues


A mere four days have gone by since Nissan last issued a recall of Infiniti vehicles. Now the car manufacturer is upping its game by making two recalls at the same time affecting nearly 16,000 vehicles with possible software and transmission issues.

A notice [PDF] from the National Highway Traffic Safety Administration states that Nissan initiated the recall of 14,438 model year 2014 Q50 and Q70 hybrid sedans because the electric motor may stop running.


The stall-like condition, which may increase the likelihood of a crash, could be the result of a communication error between the motor inverter and the transmission control module.


According to NHTSA, the stalling condition does not occur when the car is operating at highway speeds while the combustion engine is in use.


Officials with Nissan report that they became aware of the issue in August after a field incident in Japan.


Owners of affected vehicles will be notified of the issue and dealers will reprogram the motor inverter software at no cost.


Nissan’s second recall of the day involves 1,641 model year 2014 Infiniti Q50, A70 and Q70L hybrid sedans with possible transmission housing issues.


According to NHTSA documents [PDF], the vehicles have automatic transmission housing that may have cracks caused during manufacturing.


The car company says that over time the cracks could lead to larger fractures, producing on-road debris and increasing the chance of a crash.


To fix the issue, dealers will install a new transmission assembly if cracks are found. Owners of affected vehicles will be notified in mid-November.


Late last Friday, Nissan recalled 1,841 Infiniti vehicles over defective Takata airbags.




by Ashlee Kieler via Consumerist

Aerie Stops Airbrushing Lingerie Models, Sales Go Up

(American Eagle/Aerie)

(American Eagle/Aerie)



When American Eagle announced last January that it would feature non-airbrushed models in ads for its Aerie lingerie line, many applauded the move as a refreshing step away from the perfect bodies and blemish-free appearance of other models. And now the company has some applauding of its own to do, after announcing that since that decision, sales of the Aerie line are up.

The proof is in the pudding, and in this case, the pudding is money: Sales of Aerie lingerie were increased 9% in the first quarter, Business Insider reports, citing executives speaking on a conference call with investors.


The company has said in the past that the point of taking Photoshop out of the equation was to show people how they really are. Executives said the company wants to promote more realistic standards for its teenage customers, which appears to be paying off.


“We left beauty marks, we left tattoos — what you see is really what you get with our campaign,” a brand representative told Good Morning America earlier this year.


American Eagle Stopped Airbrushing Lingerie Models And Sales Are Soaring [Business Insider]




by Mary Beth Quirk via Consumerist

Shakespeare On-Demand: The Globe Theater Offering Videos Of 50 Plays To Rent Or Buy


Can’t make it to the theater (pronounced like some snobby aristocrat, of course) anytime soon, but craving a bit of the Bard? Shakespeare’s Globe theater in London has some good news for Shakespeare fans — it’s offering 50 plays performed on its stage as part of a new video-on-demand service.

The reconstructed playhouse that’s a throwback to the Elizabethan era of William Shakespeare will make 50 filmed productions available as part of its Globe Player, reports the Associated Press.


Videos will be available either to rent or buy outright, and will include plays starring an all-male cast of Twelfth Night, as well as interviews with famous faces who’ve romped across the Globe’s boards, like Judi Dench, Ian McKellen, Jude Law and others.


The Globe’s artistic director says it’s “the first theater with its own dedicated video-on-demand platform,” and that the new offering will help the company share Shakespeare with as many people in the world as possible.


Shakespeare on demand: Globe puts plays online [Associated Press]




by Mary Beth Quirk via Consumerist

Burger King India Let Customers Pre-Order Sandwiches Through eBay

The eBay India listing for the Mutton Whopper. BK India sold 380 vouchers in advance of this coming Sunday's opening in New Delhi.

The eBay India listing for the Mutton Whopper. BK India sold 380 vouchers in advance of this coming Sunday’s opening in New Delhi.



Right after announcing a deal with PayPal that will allow customers to buy food without cash or credit cards, Burger King tried out PayPal’s parent company eBay to let customers in India pre-order Whoppers before the restaurants launch in the Asian nation.

The Wall Street Journal’s Digits blog noticed listings on eBay’s India marketplace where users could pre-order chicken sandwiches, and Whoppers (vegetarian or mutton) for 128 rupees (around $2.08) each.


The listings appear to be closed now, but it looks like 380 people purchased the Mutton Whopper in advance of this coming Sunday’s opening of a BK in New Delhi’s Select City Walk Mall.


People who pre-ordered the sandwiches will get a voucher that gets them their food and a free T-shirt. The company says the eBay price is lower than what people would pay at the store.


Given that the process of buying online and waiting for a courier-delivered voucher is a lot more cumbersome than merely going to a fast food joint and paying with cash or plastic, we’re guessing this is just a one-off promotion for BK, which hopes to eventually make a dent in the fast food market in India.


Additionally, PayPal is in the process of being spun off by eBay, so it’s unlikely that this experiment is part of the recently announced partnership between BK and PayPal.




by Chris Morran via Consumerist

NYC Mayor Raises Concerns About Comcast/TWC Merger


While 52 other mayors from around the country were recently reminded that Comcast is an important contributor to election campaigns, Mayor Bill de Blasio of New York City has been busy warning the FCC that the pending merger of Comcast and Time Warner Cable is fraught with potential problems.

Last week, de Blasio penned a letter PDF] to FCC Chair Tom Wheeler to express his concerns about the deal, which would see most of NYC’s cable and Internet service switch hands from Time Warner Cable to Comcast.


The letter raises concerns with the impact of the merger on NYC’s media, technology, and advertising sectors, all of which de Blasio believes could be negatively impacted by the merger.


“For the tech sector, access to affordable broadband is essential,” writes the mayor. “Seamless day-to-day operation requires dependable, high-speed service, and companies must have options for redundancy in the case of service interruptions.”


He says that leaders within this sector have voiced concerns about the impact of the merger on the cost of business service prices and the ripple effect that would occur if each of the city’s 7,000 high-tech businesses suddenly had to pay more for service.


“In addition, leaders have expressed concern that as Comcast acquires even greater market share, it will have reduced incentive to respond to customer concerns,” writes de Blasio. “This is alarming given both Comcast’s and Time Warner Cable’s already poor customer satisfaction ratings.”


Indeed, as we’ve pointed out numerous times, the merger of Comcast and Time Warner Cable would be a marriage of the two most-reviled players in an industry where decent customer service is lacking in general.


As a condition of its 2010 acquisition of NBC, Comcast is obliged to abide by the since-gutted 2010 net neutrality rules until 2018. The company has made a big deal out of this obligation — while also forgetting to mention that it’s a requirement and not a choice — but that hasn’t quelled neutrality-related concerns from businesses in NYC, especially since any decent businessperson is already looking far beyond 2018.


Mayor de Blasio points out that Comcast would control around 40% of the broadband market in the U.S. if the merger is approved, which gives the company an immense amount of leverage in determining just how quickly content gets delivered.


“With greater market share, Comcast will have increased power over the distribution of content,” writes the mayor, who says that the merged company could eventually choose to go the “fast lane” route of charging content companies for better and higher quality delivery of their data.


“These concerns are as important to those who have constructed entire business models around a free and open Internet as they are to New Yorkers who are only able to access the web for limited periods at local public libraries or school computer labs,” explains de Blasio.


And though most of us don’t care very much for advertising or advertisers, the mayor notes that a merged Comcast/TWC would control about 80% of National Cable Communications, the firm through which all national cable advertising is placed.


“Comcast will also control 72% of the top 25 ‘interconnects’ through which regional advertising is placed and local cable advertising going into up to 71% of homes,” reads the letter. “This extreme degree of consolidation threatens to make it more difficult and expensive for area businesses to secure local advertising opportunities that are essential to their success.”


The mayor’s letter comes at the same time as both city and state leaders in New York are asking for concessions from Comcast — like free broadband in public housing and WiFi connections in parks — in order to not put up a huge fight against the merger.




by Chris Morran via Consumerist

Virgin Australia Flight Forced To Turn Around After Passengers Report Stinky Bathroom Leak


Passengers on a Virgin Australia flight from Los Angeles to Sydney lost some travel time, after people reported something stinky leaking out of the bathrooms, forcing the plane to turn back to the airport three hours after takeoff.

Travelers reported an “unbearable” smell that they thought was possibly wastewater from the toilets, reports the Independent, but the airline says the stench was the result of two overflowing sinks.


One traveler aboard the plane told a New Zealand radio show host that within five minutes after takeoff, “the bathroom just exploded, I’m not even exaggerating,” filling the plane with an awful stink for the three hours before the plane turned back. Many passengers reportedly resorted to wearing masks to keep the stench out.


Some passengers claimed they could see the waste streaming down the aisle, visible from their seats, but the company said the assertion that it was toilet waste is “completely incorrect.”


The airline said it turned back for passengers’ comfort, and put them up in hotels for the night, saying in a statement:


“In accordance with standard operating procedures, the Captain made the decision to return to port as a precautionary measure after two of the sinks on board were leaking. Reports of human waste in the aisle are incorrect. The safety of the aircraft was never in question.”


Virgin Australia plane forced to fly back to LA after passengers complain of ‘unbearable smell’ from leaking toilets [The Independent]




by Mary Beth Quirk via Consumerist