For most of our readers, AOL is is a distant memory: you probably still have an Instant Messenger account around somewhere, and your favorite aunt uses it for e-mail. Oh, and you think that they might own some sites you visit sometimes, like Joystiq and TechCrunch. However, even as it works hard at becoming a content company, AOL still earns a lot of money from selling Internet service to people, including dialup.
How much money? According to their most recent quarterly earnings statement, which was released this morning, about a third of the company’s revenue still comes from members who pay a monthly AOL subscription bill. That number doesn’t include people who retain free accounts so they can keep their AOL e-mail addresses. The company takes in an average of $19.41 per paying customer per month, but they’re losing about 9% of their subscribers every year.
Dialup access is dialup access, and in areas where broadband isn’t an option, seven bucks a month gets them unlimited dialup time, a deal that I would have loved back in 1995 or so. Membership also includes other products of questionable value, like a 10% Sprint discount and access to AOL’s Computer Cleanup service.
Where this becomes an issue of consumer outrage is when we learn that people still pay AOL for Internet services that are not dialup, even though AOL e-mail is free, and they don’t need to do so.
Q1 2014 Earnings Release [AOL]
by Laura Northrup via Consumerist
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