One Sentence From News Story About Exploding Laptop Sums Up What It’s Like To Be In Dell Hell

Longtime readers of Consumerist are familiar with “Dell Hell” stories, in which something bad happens to a Dell computer and then the company does its best to do absolutely nothing about it. A recent news story about an exploding Dell laptop is a perfect example of Dell’s particular flavor of ignorance.

A 72-year-old woman here in Philadelphia was just sitting around watching the Phillies lose when the battery on her 6-year-old Dell laptop exploded.

Luckily, she was able to put the fire out (though her shirt, carpet, desk, and dog bed are charred) and she only had to be treated for minor chemical burns, but when the local NBC affiliate attempted to speak to someone at Dell, well… here’s the one sentence that epitomizes Dell Hell:

“NBC10 tried to contact Dell’s corporate office but the media number did not work and we received an error message when we tried to send an email.”

Not that we expect Dell to actually do anything about a laptop that was purchased six years ago, but at least pretend to give a damn and release a statement saying you’re taking it seriously.

by Chris Morran via Consumerist