It is a customer’s right to express dissatisfaction with a paid service, but that right doesn’t extend to throwing, chucking and otherwise tossing anything you can get your hands on in an angry fit. According to cops in New York City, that’s how one woman reacted to a hairdo gone wrong.
Police say a woman wearing a United States Postal Service uniform had an argument with stylists at an NYC salon, reports DNAInfo.com, and ended up allegedly throwing all sorts of salon tools around in a rage. A flying metal box ended up hitting another customer, causing minor cuts.
The salon owners say it wasn’t the stylists fault — they claim the workers tried to help the woman who walked in without an appointment to see what could be done about knots in her hair.
Apparently the process of unknotting her hair took too long, and the suspect reportedly grew impatient.
“We were trying to be nice, to squeeze her in between clients to remove the knots, but we weren’t working fast enough for her I guess,” one of the owners explained. “We kept trying to calm her down, saying, ‘please this is going to take time to remove all these tangles,’ but she was just getting angrier.”
The woman who ended up getting caught in the crossfire says she tried to help calm the situation down as well.
“I walked over to calm her down initially, but she shooed me away, saying it was the employees’ fault and they needed to fix it,” she said.
“The women in the salon kept trying to appease her. They took her over to the sink, apparently to try a different conditioner on her hair, which had somehow ended up with knots — and then all of a sudden, it seemed like she just really snapped.”
She says that’s when the customer started throwing anything in her way — chairs, hair dryers, shampoo bottles, whathaveyou, as part of her fit.
“Suddenly this like 20-pound metal box was being hurled at my head, so I ducked and somehow it hit my leg. I don’t think she was throwing it at me — I was just in the way of this crazy scene. I felt like I was in a movie — it was that dramatic,” the witness said.
The whole thing last a few minutes before police arrived to break it up. The woman was charged with two counts of third-degree assault, fourth-degree criminal possession of a weapon and second-degree harassment.
When a business allows walk-ins, it’s doing customers a favor already by trying to accommodate them. But that doesn’t mean it’s going to be quick — something customers should try to understand. And if your time is precious, plan ahead and schedule an appointment if you can.
Postal Worker Goes on Violent Salon Rampage Over Botched Hairdo, Police Say [DNAInfo.com]
by Mary Beth Quirk via Consumerist
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